Support
Find answers to common questions below, or get in touch with our support team.
Frequently Asked Questions
How do I rent an e-bike?
Download the RideNet app, create an account, and verify your identity. Then find a bike near you on the map, scan the QR code, and the lock will release automatically.
What do I need to start riding?
A verified RideNet account, a valid payment method, and a helmet. You must also accept the Rider Waiver before your first rental.
How does pricing work?
Pricing is set by each fleet operator and varies by location. You'll always see the rate before confirming a rental. Most operators charge by the hour with daily maximums.
What if the bike breaks down?
Stop riding immediately and report the issue in the app. The fleet operator will be notified and can arrange a replacement or assist you. You won't be charged for time spent waiting.
How do I return the bike?
Ride to a designated return point shown on the map in the app. Lock the bike and confirm the return in the app. Make sure the bike is parked upright and not blocking pathways.
What areas can I ride in?
Each fleet has a designated operating area shown on the map. The app will warn you if you're approaching the boundary. Riding outside the geofence may result in additional fees.
How do I contact support?
You can reach us at support@ridenet.ca or through the in-app chat. For urgent issues during a rental, use the emergency button in the app.
Get in Touch
Can't find what you're looking for? Our support team is here to help.
Email: support@ridenet.ca
In-app: Open the RideNet app and tap the chat icon to start a conversation with our support team.
Legal documents: Terms of Service · Privacy Policy · Rider Waiver