Fleet Operator Agreement

Last updated: March 2026

This Fleet Operator Agreement ("Agreement") is entered into between Westlake Adventure Sports Inc., operating as RideNet ("RideNet", "we", "us", or "our"), and the entity or individual registering as a fleet operator on the RideNet platform ("Operator", "you", or "your"). By registering as a Fleet Operator on the RideNet platform, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement.

1. Platform Services

RideNet operates a multi-sided technology platform that connects independent fleet operators with riders seeking e-bike rentals. RideNet provides the following services to Operators:

  • Technology Platform: Access to the RideNet platform, including fleet management tools, vehicle tracking via IoT-enabled locks, real-time telemetry dashboards, and rider-facing booking interfaces.
  • Payment Processing: Collection and processing of rider payments on behalf of Operators through our integrated Stripe payment infrastructure, including handling of credit card transactions, refunds, and chargebacks.
  • Rider Management: Rider account creation, verification, customer support triage, and communication tools to facilitate smooth rental experiences.
  • Marketing & Distribution: Listing of Operator's fleet and available vehicles on the RideNet marketplace and affiliated channels.

Independent Relationship. The relationship between RideNet and the Operator is that of independent contracting parties. Nothing in this Agreement shall be construed to create an employment relationship, partnership, joint venture, franchise, or agency relationship between RideNet and the Operator. The Operator is solely responsible for the operation, maintenance, and management of its fleet. RideNet does not direct or control the day-to-day operations of the Operator's business.

2. Fleet Operator Obligations

As a Fleet Operator on the RideNet platform, you agree to the following obligations:

  • Vehicle Safety & Maintenance: You shall maintain all vehicles listed on the RideNet platform in safe, roadworthy condition at all times. This includes regular mechanical inspections, battery health monitoring, brake testing, tire maintenance, and prompt repair or removal from service of any vehicle that presents a safety concern. You must comply with all applicable manufacturer guidelines and safety standards.
  • Insurance: You shall obtain and maintain at all times during the term of this Agreement the insurance coverage described in Section 5 of this Agreement. Proof of insurance must be provided to RideNet upon request.
  • Regulatory Compliance: You shall comply with all applicable federal, provincial, state, and local laws, regulations, by-laws, and ordinances governing the operation of e-bike rental businesses in your operating jurisdiction, including but not limited to business licensing, vehicle registration requirements, consumer protection laws, and environmental regulations.
  • Rider Issue Response: You shall respond to rider-reported issues, including vehicle malfunctions, safety concerns, and service complaints, in a timely and professional manner. You shall maintain a reasonable response time as may be established by RideNet from time to time and communicate updates to affected riders through the platform.
  • Accurate Listings: You shall ensure that all vehicle listings, pricing, availability, and fleet information displayed on the RideNet platform are accurate and up to date.
  • IoT Device Compliance: You shall ensure that all RideNet-provided or approved IoT lock devices are properly installed, maintained, and connected. You shall not tamper with, modify, or disable IoT hardware or firmware without RideNet's prior written consent.

3. Payment Terms & Payouts

3.1 Collection of Rider Payments

All rider payments for rentals booked through the RideNet platform are collected by RideNet via Stripe on behalf of the Operator. Riders are charged at the time of booking or at the conclusion of a rental session, as applicable. RideNet holds all collected funds in trust until payout to the Operator in accordance with this Section.

3.2 Payout Schedule

Operator payouts are deposited on a monthly basis, thirty (30) calendar days after the close of the applicable payout month. For example, transactions occurring during the month of January will be included in the payout deposited on or around March 1. Payouts will be made to the bank account designated by the Operator in their RideNet account settings via Stripe Connect.

3.3 Disputed Transactions

Transactions that are subject to an active dispute, chargeback, or inquiry initiated by a rider, cardholder, issuing bank, or card network shall be excluded from the applicable payout cycle. The disputed amounts will be held by RideNet until the issuing bank or card processor has fully resolved the dispute. Once resolved, if the dispute is decided in the Operator's favour, the held amount (less any applicable fees) will be included in the next scheduled payout. If the dispute is decided against the Operator, the held amount will not be paid out and may be subject to additional chargeback fees as described below.

3.4 Fee Deductions

The following deductions are applied to gross rental revenue before payout to the Operator:

  • RideNet Platform Fee: A platform fee, as specified in the Operator's individual service agreement or rate schedule with RideNet, shall be deducted from gross revenue. The platform fee percentage is established at the time of onboarding and may be amended with thirty (30) days' written notice.
  • Land Partner Revenue Share: Where applicable, a revenue share payable to land partners (property owners, tourism operators, or other venue partners who host vehicle pickup/drop-off locations) shall be deducted from gross revenue before the Operator payout is calculated. The land partner revenue share percentage is specified in the applicable land partner agreement.
  • Chargebacks & Chargeback Fees: Any chargebacks that are resolved against the Operator, including associated card network fees and processing fees, shall be deducted from the Operator's current or future payouts.
  • Payment Processing Fees: Standard payment processing fees charged by Stripe shall be deducted from gross revenue prior to payout.

3.5 Third-Party Payment Delays

RideNet shall not be liable for any delays in payout caused by Stripe, banking institutions, card networks, payment processors, or any other third-party financial intermediary. In the event of such delays, RideNet will make commercially reasonable efforts to resolve the issue promptly and keep the Operator informed of the status.

4. Dispute Handling

Disputes arising from rider experiences, including complaints about vehicle condition, rental charges, service quality, or safety incidents, shall be handled in accordance with the following process:

  • First Response by Operator: The Fleet Operator bears primary responsibility for resolving rider disputes related to their fleet. Upon notification of a dispute through the RideNet platform, the Operator shall respond to the rider within forty-eight (48) hours and make good-faith efforts to resolve the matter directly.
  • RideNet Mediation: If a dispute cannot be resolved between the Operator and the rider within a reasonable timeframe, or if the nature of the dispute requires platform-level intervention, RideNet may step in to mediate. Both parties agree to cooperate in good faith with RideNet's mediation efforts.
  • RideNet Discretionary Refunds: RideNet reserves the right, at its sole discretion, to issue partial or full refunds to riders in order to maintain platform trust, rider safety, or compliance with applicable consumer protection laws. Any such refunds issued by RideNet shall be deducted from the Operator's current or future payouts. RideNet will notify the Operator of any discretionary refunds issued and the reasons therefor.
  • Escalation: Disputes that cannot be resolved through the above process may be escalated to formal dispute resolution as set forth in the governing law provisions of this Agreement.

5. Insurance Requirements

The Fleet Operator shall obtain and maintain, at its own expense, the following insurance coverage throughout the term of this Agreement:

  • Commercial General Liability (CGL) Insurance: With minimum coverage limits as required by applicable law or as reasonably specified by RideNet, whichever is greater. The CGL policy must cover bodily injury, property damage, and personal injury arising out of the Operator's fleet operations, including incidents involving riders.
  • Additional Insured: All insurance policies required under this Agreement must name Westlake Adventure Sports Inc. (operating as RideNet) as an additional insured party. Certificates of insurance evidencing such coverage and additional insured status must be provided to RideNet prior to listing any vehicles on the platform and upon each policy renewal.
  • Product Liability Insurance: If applicable to the Operator's jurisdiction and fleet type, product liability insurance covering defects in vehicles or equipment provided to riders.
  • Workers' Compensation: If the Operator has employees, workers' compensation insurance as required by applicable law.

Failure to maintain the required insurance coverage constitutes a material breach of this Agreement and may result in immediate suspension or termination of the Operator's access to the RideNet platform.

6. Indemnification

The Fleet Operator agrees to indemnify, defend, and hold harmless Westlake Adventure Sports Inc. (operating as RideNet), its officers, directors, employees, agents, affiliates, and successors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:

  • The condition, maintenance, or operation of the Operator's vehicles, including but not limited to personal injury, death, or property damage caused by defective, poorly maintained, or unsafe vehicles.
  • The Operator's negligence, wilful misconduct, or failure to perform its obligations under this Agreement.
  • The Operator's failure to comply with applicable laws, regulations, permits, or licensing requirements in its operating jurisdiction.
  • Any employment-related claims brought by the Operator's employees, contractors, or agents.
  • Any breach by the Operator of its representations, warranties, or obligations under this Agreement.

This indemnification obligation shall survive the termination or expiration of this Agreement.

7. Data Processing

In the course of providing platform services, RideNet may share limited rider data with the Operator as necessary for the fulfilment of fleet operations, including rider names, contact information, booking details, and rental history pertaining to the Operator's fleet. The Operator agrees to the following data processing obligations:

  • Purpose Limitation: Rider data received from RideNet shall be used solely for the purpose of fulfilling rental services and managing fleet operations. The Operator shall not use rider data for marketing, profiling, resale, or any other purpose not directly related to the rental transaction.
  • Privacy Law Compliance: The Operator shall comply with all applicable privacy and data protection laws, including but not limited to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy legislation, and any other applicable data protection regulations in the Operator's jurisdiction.
  • Data Security: The Operator shall implement reasonable technical and organizational measures to protect rider data from unauthorized access, disclosure, alteration, or destruction.
  • Data Retention & Deletion: Upon termination of this Agreement, or upon request by RideNet, the Operator shall promptly delete or return all rider data received through the RideNet platform, except as required to be retained by applicable law.
  • Breach Notification: In the event of a data breach affecting rider data, the Operator shall notify RideNet within seventy-two (72) hours of becoming aware of the breach and shall cooperate fully with RideNet in investigating and mitigating the breach.

8. Termination

8.1 Termination for Convenience

Either party may terminate this Agreement at any time, for any reason or for no reason, by providing the other party with thirty (30) calendar days' prior written notice. Written notice may be delivered via email to the contact address on file or through the RideNet platform's messaging system.

8.2 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party:

  • Commits a material breach of this Agreement and fails to cure such breach within fourteen (14) calendar days of receiving written notice of the breach; or
  • Commits a material breach that, by its nature, is incapable of being cured, including but not limited to: safety violations that endanger riders, fraud, misrepresentation, failure to maintain required insurance, or violation of applicable law.

8.3 Effect of Termination

Upon termination of this Agreement, regardless of the reason:

  • The Operator's fleet shall be immediately delisted from the RideNet platform.
  • Any active rentals at the time of termination shall be completed in accordance with their original terms.
  • A final payout of all amounts owed to the Operator, less any applicable deductions, fees, chargebacks, pending disputes, or amounts owed to RideNet, shall be made within sixty (60) calendar days of the effective date of termination.
  • The Operator shall return or, at RideNet's direction, destroy all RideNet-provided IoT devices and proprietary equipment within thirty (30) calendar days.
  • Sections 6 (Indemnification), 7 (Data Processing), 9 (Limitation of Liability), and 10 (Non-Compete/Non-Circumvent) shall survive termination.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Liability Cap: RideNet's total aggregate liability to the Operator under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount of platform fees actually collected by RideNet from the Operator during the twelve (12) month period immediately preceding the event giving rise to the claim.
  • Exclusion of Consequential Damages: In no event shall RideNet be liable to the Operator for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, regardless of whether such damages were foreseeable and whether RideNet was advised of the possibility of such damages.
  • Platform Provided "As Is": The RideNet platform is provided on an "as is" and "as available" basis. RideNet makes no warranties, express or implied, regarding the platform's availability, reliability, suitability, or fitness for a particular purpose. RideNet does not warrant that the platform will be uninterrupted, error-free, or free of harmful components.

10. Non-Compete & Non-Circumvent

10.1 Non-Circumvention

During the term of this Agreement and for a period of twelve (12) months following its termination or expiration, the Operator shall not, directly or indirectly, solicit, encourage, or induce any rider who was introduced to the Operator through the RideNet platform to bypass, circumvent, or avoid the RideNet platform for the purpose of avoiding platform fees or other obligations under this Agreement. This includes, without limitation, directing riders to book rentals through alternative channels, personal websites, or competing platforms to avoid RideNet's fee structure.

10.2 Non-Solicitation of Platform Riders

During the term of this Agreement and for a period of twelve (12) months following its termination or expiration, the Operator shall not directly or indirectly solicit, contact, or market to riders whose information was obtained through the RideNet platform for the purpose of diverting business away from the platform, except where such riders independently seek the Operator's services outside of the RideNet ecosystem.

10.3 Remedies

The Operator acknowledges that a breach of this Section 10 would cause irreparable harm to RideNet for which monetary damages alone would be inadequate. Accordingly, RideNet shall be entitled to seek injunctive relief, in addition to any other remedies available at law or in equity, without the necessity of posting a bond.

11. General Provisions

  • Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
  • Entire Agreement: This Agreement, together with any schedules, annexes, or amendments, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, and understandings.
  • Amendments: RideNet may amend this Agreement by providing the Operator with thirty (30) days' written notice. Continued use of the platform after the effective date of any amendment constitutes acceptance of the amended terms.
  • Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  • Assignment: The Operator may not assign or transfer this Agreement or any of its rights or obligations hereunder without RideNet's prior written consent. RideNet may assign this Agreement freely in connection with a merger, acquisition, or sale of substantially all of its assets.
  • Waiver: The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce that or any other provision in the future.
  • Notices: All notices under this Agreement shall be in writing and delivered to the email address on file for each party. Notices shall be deemed received upon confirmation of delivery.

Contact

For questions regarding this Fleet Operator Agreement, contact us at legal@ridenet.ca.