Fleet Operator Agreement

Last updated: August 2026

This Fleet Operator Agreement ("Agreement") is a legally binding contract between the fleet operator identified in the onboarding process ("Operator," "you," or "your") and Westlake Adventure Sports Inc., doing business as Ridenet ("Ridenet," "we," "us," or "our"). By completing the operator onboarding process, listing vehicles on the Ridenet platform, or using any Ridenet operator tools or services, the Operator acknowledges that they have read, understood, and agreed to all terms and conditions set forth herein.

This Agreement governs the Operator's use of the Ridenet platform to list, manage, and rent vehicles to riders. It should be read in conjunction with the Ridenet Terms of Service, Privacy Policy, and any supplementary schedules or addenda executed between the Operator and Ridenet.

1. Definitions

For the purposes of this Agreement:

  • "Platform" means the Ridenet website, mobile application, operator dashboard, application programming interfaces (APIs), IoT vehicle management systems, and all related technology and infrastructure.
  • "Rider" means any individual who creates an account on the Platform and uses it to rent, reserve, or operate a Vehicle.
  • "Vehicle" means any electric bicycle, e-bike, electric scooter, or other electric-powered personal mobility device listed by the Operator on the Platform for rental to Riders.
  • "IoT Hardware" means the GPS tracker, cellular modem, locking mechanism, and any other hardware devices provided or specified by Ridenet for installation on Vehicles to enable connectivity with the Platform.
  • "Rental Period" means the duration from when a Rider unlocks a Vehicle through the Platform until the Vehicle is properly returned, locked, and confirmed as returned.
  • "Rider Trust Score" means the numerical or categorical rating assigned to a Rider by Ridenet's automated systems based on available data, as described in Section 19.
  • "Commission" means the percentage or fee retained by Ridenet from each rental transaction, as specified in the Operator's rate schedule.
  • "Operator Dashboard" means the web-based and/or mobile administrative interface provided by Ridenet through which the Operator manages fleet listings, pricing, availability, bookings, damage claims, payouts, and analytics.
  • "Ride Data" means all data generated by the Vehicle's IoT systems during a Rental Period, including GPS coordinates, route data, speed, telemetry, and usage analytics.

2. Eligibility and Onboarding

2.1 Eligibility

To become a Fleet Operator on the Ridenet platform, you must:

  • Be a legally registered business entity or a sole proprietor operating under applicable law in the jurisdiction where you intend to offer rentals.
  • Provide accurate and complete business registration documents, including business name, registration number, principal address, and the name(s) of authorised representatives.
  • Maintain all licences, permits, and approvals required by federal, provincial, municipal, and local law to operate a vehicle rental business in your jurisdiction.
  • Maintain commercial liability insurance meeting the requirements specified in Section 11.
  • Have a valid business bank account capable of receiving electronic fund transfers for payout processing.
  • Pass any identity verification, background, or creditworthiness checks that Ridenet may require as part of the onboarding process.

2.2 Onboarding Process

The onboarding process includes submission of required documentation, identity and business verification, execution of this Agreement, installation or integration of IoT Hardware on listed Vehicles, and completion of any mandatory training or orientation provided by Ridenet. Vehicles will not be listed or made available for rental until the onboarding process is fully completed to Ridenet's satisfaction.

2.3 Ongoing Compliance

The Operator must maintain compliance with all eligibility requirements at all times. If any eligibility requirement is no longer met — including but not limited to lapse of insurance, expiration of permits, or change in business status — the Operator must notify Ridenet immediately. Ridenet reserves the right to suspend the Operator's listings until compliance is restored.

3. Platform Services

Ridenet provides the following services to the Operator through the Platform:

  • Marketplace Listing: Visibility of the Operator's Vehicles to Riders searching the Platform, including search results, map display, and filtering.
  • Booking and Reservation System: Real-time booking, scheduling, and reservation management for all listed Vehicles.
  • Payment Processing: Secure payment collection from Riders through Stripe, Inc., including pre-authorization holds, rental charges, overage fees, and damage charges, and the handling of credit card transactions, refunds, and chargebacks. Riders are charged at the time of booking or at the conclusion of a rental session, as applicable.
  • IoT Vehicle Management: Real-time GPS tracking, remote lock/unlock, geofence enforcement, speed zone management, battery monitoring, and telemetry collection through the IoT Hardware installed on Vehicles.
  • Rider Identity Verification: Verification of Rider identity documents and age through the Platform's onboarding process.
  • Rider Trust Scores: Algorithmic trust scoring of Riders based on available data, subject to the disclaimers in Section 19.
  • Operator Dashboard: Administrative tools for managing fleet listings, pricing, availability, cancellation policies, damage claims, booking history, payouts, and analytics.
  • Customer Support Coordination: First-line customer support for Riders, with escalation to the Operator for fleet-specific issues.
  • Damage Claim Workflow: Structured process for documenting, assessing, and collecting damage charges from Riders.
  • Rider Safety Resources: Ridenet provides Riders with a Safe Riding Guide covering e-bike-specific safety, accident avoidance, substance use guidelines, weather considerations, and emergency procedures. The Operator should be familiar with the contents of the Safe Riding Guide and may reference it when interacting with Riders. The Safe Riding Guide is informational and does not create a standard of care or transfer any liability to Ridenet or the Operator.
  • Reporting and Analytics: Access to aggregated booking data, revenue reports, fleet utilization metrics, rider demographics (anonymized where required), and seasonal demand insights through the Operator Dashboard.
  • API Access: Subject to availability and separate API terms, programmatic access to booking, fleet management, and analytics data for integration with the Operator's own systems.

Ridenet may modify, add, or discontinue Platform features at any time. Material changes to core services will be communicated to the Operator with reasonable advance notice where practicable.

4. Revenue Share and Commission

4.1 Commission Structure

Ridenet retains a commission from each completed rental transaction. The commission rate is specified in the Operator's rate schedule, which is provided during onboarding and may be updated from time to time with thirty (30) days' written notice to the Operator.

The commission is calculated as a percentage of the gross rental amount (including base rental fees, unlock fees, overage charges, and accessory fees) before taxes but after any promotional discounts applied by Ridenet. Taxes collected from the Rider are not subject to commission.

4.2 Platform Fees

In addition to the commission, the Operator acknowledges that Ridenet may charge Riders a non-refundable platform processing fee on each booking. This fee is retained in full by Ridenet and is not included in the Operator's gross rental amount for commission calculation purposes.

4.3 Damage and Recovery Charges

Damage repair charges, vehicle replacement charges, recovery fees, and improper parking fees collected from Riders are passed through to the Operator in full, minus a processing fee as specified in the Operator's rate schedule. Ridenet does not take a commission on damage or recovery charges.

4.4 Rate Schedule Changes

Ridenet may modify the commission rate or fee structure by providing the Operator with at least thirty (30) days' written notice. If the Operator does not agree to the modified rates, the Operator may terminate this Agreement in accordance with Section 33. Continued listing of Vehicles on the Platform after the effective date of any rate change constitutes acceptance of the new rates.

5. Payout Terms

5.1 Payout Schedule

Ridenet will remit the Operator's share of rental revenue on a regular payout cycle as specified in the Operator's rate schedule (typically weekly or bi-weekly). Ridenet holds all collected funds in trust until payout to the Operator in accordance with this Section. Payouts are made via electronic fund transfer through Stripe Connect to the business bank account designated by the Operator in their Ridenet account settings.

5.2 Payout Calculation

Each payout reflects:

  • Gross rental revenue from completed bookings in the payout period;
  • Minus the Ridenet commission;
  • Minus standard payment processing fees charged by Stripe, which are deducted from gross revenue prior to payout;
  • Minus any chargebacks or refunds issued during the period. Any chargebacks that are resolved against the Operator, including associated card network fees and processing fees, shall be deducted from the Operator's current or future payouts;
  • Minus any land partner revenue share. Where applicable, a revenue share payable to land partners (property owners, tourism operators, or other venue partners who host vehicle pickup/drop-off locations) shall be deducted from gross revenue before the Operator payout is calculated. The land partner revenue share percentage is specified in the applicable land partner agreement;
  • Minus any Ridenet discretionary refunds (Section 5.6);
  • Plus any damage or recovery charges collected from Riders on the Operator's behalf (minus the applicable processing fee).

5.3 Minimum Payout Threshold

Ridenet may set a minimum payout threshold. If the Operator's earned balance does not meet the threshold at the end of a payout cycle, the balance will carry forward to the next cycle. The minimum threshold, if applicable, will be communicated to the Operator during onboarding.

5.4 Payout Holds

Ridenet reserves the right to hold payouts if: (a) there are unresolved Rider disputes or damage claims involving the Operator's Vehicles; (b) the Operator's account is under review for potential policy violations; (c) the Operator has outstanding amounts owed to Ridenet; or (d) a chargeback or fraud investigation is pending. Held funds will be released upon resolution. If a disputed transaction is decided in the Operator's favour, the held amount (less any applicable fees) will be included in the next scheduled payout. If the dispute is decided against the Operator, the held amount will not be paid out and may be subject to additional chargeback fees as described in Section 5.2.

5.5 Payout Statements

Ridenet will provide the Operator with an itemised payout statement for each payout cycle, accessible through the Operator Dashboard. The statement will detail each transaction, commission deducted, refunds, damage charges, and net payout amount.

5.6 Ridenet Discretionary Refunds

Ridenet reserves the right, at its sole discretion, to issue partial or full refunds to Riders in order to maintain platform trust, rider safety, or compliance with applicable consumer protection laws. Any such refunds issued by Ridenet shall be deducted from the Operator's current or future payouts. Ridenet will notify the Operator of any discretionary refunds issued and the reasons therefor.

5.7 Third-Party Payment Delays

Ridenet shall not be liable for any delays in payout caused by Stripe, banking institutions, card networks, payment processors, or any other third-party financial intermediary. In the event of such delays, Ridenet will make commercially reasonable efforts to resolve the issue promptly and keep the Operator informed of the status.

6. Pricing

6.1 Operator Sets Pricing

The Operator is solely responsible for setting rental prices for their Vehicles, including per-unit rates (hourly, half-day, full-day), multi-day discounts, unlock fees, accessory fees, delivery fees, and any other charges. Pricing is configured through the Operator Dashboard.

6.2 Pricing Display

Prices set by the Operator are displayed to Riders on the Platform at the time of booking. The price confirmed at the time of booking is the price the Rider will be charged, subject to any overage, damage, or penalty charges that may arise during the Rental Period.

6.3 Dynamic Pricing

Ridenet may offer dynamic pricing tools that suggest or automatically adjust pricing based on demand, time of day, seasonality, local events, or other factors. The Operator may enable or disable dynamic pricing at their discretion. If enabled, the Operator sets the pricing parameters (minimum rate, maximum rate, and surge multiplier limits). Ridenet does not override the Operator's pricing parameters without consent.

6.4 Minimum Pricing

Ridenet may establish minimum rental rates to maintain platform quality and prevent underpricing that could undermine the marketplace. If applicable, minimum rates will be communicated to the Operator and enforced through the Operator Dashboard.

7. Cancellation Policy Configuration

7.1 Operator Configures Cancellation Policy

Each Operator sets their own cancellation windows, refund percentages, and no-show policies through the Operator Dashboard. The Operator's cancellation policy is displayed to Riders at the time of booking and is binding on the Operator once a Rider completes a booking.

7.2 Weather Cancellations

As described in the Rental Agreement, Riders may be entitled to a full refund minus an administrative fee when an official Government of Canada weather warning is in effect for the Operator's region during the Rider's scheduled rental. The administrative fee amount is configured by the Operator. If the Operator has not configured an administrative fee, the default is eight percent (8%) of the booking total.

7.3 Obligation to Honour

The Operator is bound by the cancellation policy displayed at the time a Rider completes a booking. The Operator may not retroactively change the cancellation terms for existing bookings. Changes to the cancellation policy apply only to bookings made after the change takes effect.

7.4 Operator-Initiated Cancellation Penalties

When an Operator cancels a confirmed, paid booking, the Rider receives a full refund and the Operator incurs a cancellation penalty payable to Ridenet. This penalty offsets platform processing costs and protects Riders from unreliable listings. The penalty is calculated as a percentage of the total booking amount based on the time remaining before the scheduled rental start:

  • More than 60 days before start: 4.5% of the booking total.
  • 30 to 60 days before start: 9% of the booking total.
  • Less than 30 days before start: 15% of the booking total.

The minimum penalty is $1.00 CAD and the maximum penalty is $1,000.00 CAD per booking, regardless of the calculated percentage. Penalties are deducted from the Operator's next scheduled payout. If the payout balance is insufficient, Ridenet reserves the right to invoice the Operator directly or offset against future payouts.

Repeated operator-initiated cancellations may result in reduced listing visibility, temporary suspension of new bookings, or termination of this Agreement at Ridenet's discretion under Section 33.

8. Tax Responsibilities

8.1 Operator's Tax Obligations

The Operator is solely responsible for determining and fulfilling their own tax obligations, including but not limited to: income tax, corporate tax, HST/GST/PST collection and remittance, and any other taxes arising from rental income earned through the Platform. Ridenet does not provide tax advice.

8.2 Tax Collection by the Platform

Ridenet collects applicable sales taxes (HST, GST, PST) from Riders at the time of booking, based on the Operator's jurisdiction and the tax configuration in the Operator Dashboard. Collected taxes are remitted to the Operator as part of the regular payout, and the Operator is responsible for remitting the appropriate amounts to the relevant tax authority.

8.3 Tax Documentation

Ridenet will provide the Operator with annual tax summaries and, where applicable, any required tax forms or information returns. The Operator is responsible for maintaining accurate records for their own tax reporting purposes.

9. Vehicle Listing Standards

9.1 Accuracy

The Operator must ensure that all Vehicle listings on the Platform are accurate, current, and complete. Listings must include: the Vehicle make, model, and year; an accurate description of the Vehicle type and features; clear, recent photographs of the Vehicle; the Vehicle's replacement value; the battery capacity and estimated range; and any special instructions or restrictions.

9.2 Vehicle Standards

All Vehicles listed on the Platform must:

  • Be in safe, roadworthy condition and comply with all applicable federal, provincial, and municipal regulations for electric bicycles or personal mobility devices.
  • Have functioning brakes, tires, lights, reflectors, and all safety equipment required by law.
  • Have a fully charged or adequately charged battery at the start of each Rental Period, with the battery level accurately reflected on the Platform.
  • Have IoT Hardware properly installed, connected, and functional.
  • Be clean, presentable, and free of hazardous defects.
  • Not exceed the maximum age or mileage limits set by Ridenet, if applicable.

9.3 Delisting

Ridenet reserves the right to delist, hide, or suspend any Vehicle listing that does not meet the standards in this section, that receives repeated negative Rider feedback, or that is the subject of a safety concern. The Operator will be notified and given a reasonable opportunity to remedy the issue before permanent delisting, except in cases of immediate safety risk.

10. Vehicle Maintenance and Safety

10.1 Maintenance Obligations

The Operator must maintain all listed Vehicles in safe, roadworthy condition at all times. This includes:

  • Regular inspection and maintenance of brakes, tires, lights, batteries, motors, drivetrain, and all electronic and mechanical components, at intervals no less frequent than manufacturer recommendations.
  • Prompt repair or removal from service of any Vehicle reported as damaged, defective, or unsafe by a Rider, Ridenet support, or the Platform's telemetry alerts.
  • Maintenance of written or electronic maintenance logs for each Vehicle, including the date, nature of work performed, and the name of the person or shop performing the work. Maintenance records must be made available to Ridenet upon request.

10.2 Safety Recalls

If any Vehicle or component is subject to a manufacturer safety recall, the Operator must immediately remove the affected Vehicle(s) from the Platform and not relist them until the recall remedy has been completed. The Operator must notify Ridenet of any recall affecting listed Vehicles within twenty-four (24) hours of becoming aware of the recall.

10.3 Helmet Provision

The Operator is encouraged to provide properly fitting, safety-certified helmets (CSA, CPSC, ASTM, or Snell) to Riders at the point of rental. While Ridenet requires Riders to wear helmets, the Operator is not liable for a Rider's failure to wear a provided helmet or for a Rider's decision to use their own equipment.

11. Insurance Requirements

11.1 Minimum Coverage

The Operator must maintain, at their own expense, the following insurance coverage at all times while Vehicles are listed on the Platform:

  • Commercial General Liability Insurance with a minimum coverage of two million Canadian dollars ($2,000,000 CAD) per occurrence — or such higher minimum as required by applicable law or as reasonably specified by Ridenet, whichever is greater — covering bodily injury, property damage, and personal injury arising from the Operator's rental activities.
  • Product Liability Insurance covering claims arising from defective Vehicles or components.
  • Property Insurance covering the Operator's fleet of Vehicles against theft, damage, fire, and natural disaster.
  • Workers' Compensation Insurance, if the Operator has employees, as required by applicable law.

11.2 Additional Insured

All insurance policies required under this Agreement must name Westlake Adventure Sports Inc. (operating as Ridenet) as an additional insured party. Certificates of insurance evidencing such coverage and additional insured status must be provided to Ridenet prior to listing any Vehicles on the Platform and upon each policy renewal.

11.3 Proof of Insurance

The Operator must provide proof of insurance (certificate of insurance) to Ridenet during onboarding and upon each policy renewal. If insurance coverage lapses or is cancelled, the Operator must notify Ridenet immediately and all Vehicle listings will be suspended until coverage is restored. Failure to maintain the required insurance coverage constitutes a material breach of this Agreement and may result in immediate suspension of the Operator's listings and, subject to Section 33.3, termination of this Agreement.

11.4 Rider Insurance

Neither the Operator nor Ridenet provides personal accident, health, or medical insurance to Riders. Riders are informed of this in the Rental Agreement and Waiver. No insurance product is offered or sold to Riders as an add-on or otherwise, and the Operator must not make any representations to Riders suggesting that insurance coverage is provided.

11.5 Ridenet Vehicle Coverage

Any Vehicle coverage offered by Ridenet is not part of the Platform service, is not an add-on to it, and is not included in any fee payable under this Agreement. Where available at all, such coverage is provided solely under a separate written agreement between Ridenet and the Operator, subject to its own terms, conditions, eligibility requirements, exclusions, limits, and deductibles.

Coverage is granted per Vehicle and is never conferred by a Vehicle's type, model, class, or fleet. A Vehicle is covered only if it was purchased through Ridenet, provisioned by Ridenet, and expressly granted coverage by Ridenet in writing under that separate agreement — and then only while that Vehicle is operated on the Platform, in a country Ridenet has approved for coverage, and in continuing compliance with Ridenet's operating standards, including but not limited to routine maintenance properly and regularly performed by qualified professionals.

No Vehicle is covered by default. Nothing in this Agreement grants, implies, or evidences coverage for any Vehicle, and Ridenet may withhold or withdraw coverage where these conditions are not met.

12. Licensing, Permits, and Compliance

The Operator is solely responsible for obtaining and maintaining all licences, permits, approvals, and registrations required by federal, provincial, municipal, and local law to operate a vehicle rental business in their jurisdiction. This includes, without limitation:

  • Business registration and operating permits;
  • Municipal permits for e-bike rental operations, if required;
  • Parking or staging permits for designated pickup and return locations;
  • Compliance with applicable consumer protection laws;
  • Compliance with accessibility regulations where applicable;
  • Compliance with environmental regulations, including proper battery disposal and recycling.

Ridenet does not verify or monitor the Operator's licensing status beyond requiring documentation at onboarding. The Operator indemnifies Ridenet against any claims, fines, or penalties arising from the Operator's failure to maintain required licences or permits.

13. Fleet Performance Standards

13.1 Availability

The Operator is expected to maintain a reasonable standard of Vehicle availability during their listed operating hours. Repeated instances of Vehicles being listed as available but not actually ready for rental (e.g., uncharged batteries, locked in inaccessible locations, or not present at the listed location) may result in reduced marketplace visibility or account suspension.

13.2 Response Time

The Operator must respond to Rider damage reports, safety incidents, and Ridenet support escalations within the timeframes specified below:

  • Urgent safety incidents (accident, injury, theft): Within one (1) hour during operating hours.
  • Damage reports and Rider disputes: Within twenty-four (24) hours.
  • General support escalations: Within forty-eight (48) hours.

13.3 Rider Ratings

Riders may rate the Operator's Vehicles and service after each rental. Operators with consistently low ratings (as defined by Ridenet from time to time) may be subject to reduced marketplace visibility, mandatory improvement plans, or suspension.

13.4 Performance Dashboard

Ridenet provides performance metrics through the Operator Dashboard, including average Rider rating, booking completion rate, average response time, Vehicle availability rate, and revenue trends. These metrics are informational and are used by Ridenet in evaluating marketplace quality.

14. Seasonal Operation and Availability

14.1 Operating Season

The Operator may define operating seasons and hours through the Operator Dashboard. Vehicles will not be displayed to Riders outside the Operator's configured operating season or hours.

14.2 Seasonal Hibernation

If the Operator ceases operations seasonally (e.g., winter closure), the Operator must update their availability in the Operator Dashboard to prevent Riders from attempting to book unavailable Vehicles. During seasonal hibernation, the Operator's listings will be hidden from search results but the account will remain active. Ridenet does not charge commission during periods when no bookings are processed.

14.3 Demand Forecasting

Ridenet may provide the Operator with seasonal demand forecasting data, including anticipated booking volumes, peak days, and pricing recommendations based on historical data and regional trends. This data is provided for informational purposes only and does not constitute a guarantee of demand.

15. IoT Hardware

15.1 Ownership

IoT Hardware provided by Ridenet to the Operator remains the property of Ridenet unless a separate purchase agreement specifies otherwise. The Operator is granted a licence to use the IoT Hardware solely for the purpose of listing and managing Vehicles on the Ridenet Platform for the duration of this Agreement.

15.2 Installation and Maintenance

The Operator is responsible for installing the IoT Hardware on each listed Vehicle in accordance with Ridenet's installation instructions. The Operator must maintain the IoT Hardware in working condition, including keeping firmware updated when updates are pushed through the Platform, ensuring adequate cellular signal for connectivity, and protecting the hardware from tampering, damage, or exposure to conditions beyond its rated specifications. The Operator shall not tamper with, modify, or disable IoT Hardware or firmware without Ridenet's prior written consent.

15.3 Return of Hardware

Upon termination of this Agreement, the Operator must return all Ridenet-owned IoT Hardware in good working condition (normal wear and tear excepted) within thirty (30) days. Failure to return hardware or return of damaged hardware may result in charges to the Operator at the replacement cost specified in the hardware schedule.

15.4 Connectivity Costs

Cellular data connectivity costs for the IoT Hardware are included in the Ridenet commission unless otherwise specified in the Operator's rate schedule. If connectivity costs are billed separately, they will be deducted from the Operator's payouts.

16. Platform Integration

16.1 Technical Requirements

The Operator must ensure that all listed Vehicles have functional IoT Hardware with active connectivity to the Platform. Vehicles without active IoT connectivity cannot be listed or rented through the Platform.

16.2 API Access

Ridenet may provide API access to the Operator for integration with the Operator's own booking, inventory, or fleet management systems. API access is subject to separate API Terms of Use, rate limits, and usage policies. API access may be revoked at Ridenet's discretion for misuse, excessive load, or security concerns.

16.3 Third-Party Integrations

The Operator may not integrate the Ridenet Platform or IoT Hardware with third-party platforms, booking systems, or marketplaces without Ridenet's prior written consent.

17. Vehicle Telemetry and Data

17.1 Data Collection

All Vehicles listed on the Platform transmit Ride Data to Ridenet's servers through the IoT Hardware. This includes GPS coordinates, speed, route, battery level, lock/unlock status, mileage, and hardware diagnostics. Data is collected during Rental Periods and at periodic intervals when Vehicles are idle.

17.2 Data Ownership

Ride Data generated by the IoT Hardware is jointly owned by Ridenet and the Operator. Ridenet may use Ride Data for platform operation, analytics, service improvement, aggregated reporting, and any other lawful purpose. The Operator may access Ride Data relating to their own Vehicles through the Operator Dashboard.

17.3 Anonymized and Aggregated Data

Ridenet may create anonymized and aggregated datasets from Ride Data and share them with third parties for research, marketing, analytics, urban planning, or other purposes. Anonymized data will not identify individual Riders or the Operator by name.

17.4 Data Retention

Ride Data is retained in accordance with the retention periods specified in the Ridenet Privacy Policy. The Operator may request export of Ride Data relating to their own fleet at any time through the Operator Dashboard.

18. Rider Data Access and Privacy

18.1 Data Shared with Operators

When a Rider books a Vehicle from the Operator, Ridenet shares the following Rider information with the Operator: Rider name, contact information (phone number and/or email), rental times, trip summary, end-ride photos, and any damage reports. This information is provided solely for the purpose of managing the rental, handling damage claims, verifying parking compliance, and providing local support.

18.2 Data Use Restrictions

The Operator must not:

  • Use Rider data for any purpose unrelated to the specific rental transaction for which it was provided.
  • Share, sell, rent, or disclose Rider data to any third party except as required by law or as necessary to process a damage claim or safety investigation.
  • Retain Rider personal data beyond the period necessary for the rental purpose, damage claim resolution, or as required by law. End-ride photos must be deleted within ninety (90) days of receipt unless needed for an active damage claim or dispute.
  • Contact Riders for marketing, solicitation, or any purpose other than matters directly related to an active or recent rental, unless the Rider has separately opted in to receive communications from the Operator.

Upon termination of this Agreement, or upon request by Ridenet, the Operator shall promptly delete or return all Rider data received through the Platform, except as required to be retained by applicable law.

18.3 Operator's Privacy Obligations

The Operator must comply with all applicable privacy laws, including PIPEDA and any provincial privacy legislation, in handling Rider data received through the Platform. The Operator must implement reasonable technical and organizational measures to protect Rider data from unauthorized access, disclosure, alteration, and destruction.

18.4 Data Breach

If the Operator becomes aware of any breach of security involving Rider data, the Operator must notify Ridenet within twenty-four (24) hours and cooperate fully in the investigation and remediation of the breach.

19. Rider Trust Scores

19.1 What Trust Scores Are

Ridenet may assign Riders a Trust Score — a numerical or categorical rating calculated by Ridenet's automated systems based on factors that may include, without limitation: rental history, damage claim frequency, payment reliability, account age, identity verification status, Rider ratings from other Operators, rule compliance history, and other behavioural data available to the Platform.

Trust Scores are made available to the Operator through the Operator Dashboard when a Rider books a Vehicle from the Operator's fleet.

19.2 What Trust Scores Are NOT

TRUST SCORES DO NOT CONSTITUTE A GUARANTEE, WARRANTY, ENDORSEMENT, CERTIFICATION, BACKGROUND CHECK, CHARACTER REFERENCE, OR ASSURANCE OF ANY KIND REGARDING ANY RIDER.

The Operator expressly acknowledges and agrees that:

  • A Trust Score is an informational indicator only, based on limited data available to Ridenet at a given point in time. Trust Scores are not verified by human review and may be inaccurate, incomplete, or outdated.
  • A Rider with a high Trust Score may still cause damage to Vehicles, fail to return Vehicles, act unethically, violate rental terms, ride while impaired, injure themselves or others, engage in theft or fraud, or otherwise fail to meet any standard of conduct. A high Trust Score does not predict or prevent any of these outcomes.
  • A Rider with a low Trust Score may be an entirely responsible, safe, and trustworthy individual whose score reflects limited rental history, a single disputed incident, or data limitations rather than actual risk.
  • Trust Scores do not replace or reduce the Operator's own judgment, due diligence, or risk assessment. The Operator must not rely solely on a Trust Score when making decisions about whether to accept a booking, whether to provide additional precautions, or how to interact with a Rider.
  • Trust Scores are not background checks. Ridenet does not conduct criminal background checks, credit checks, driving record checks, or any other screening of Riders beyond identity verification and the Rider's self-evaluation in the Waiver. The Trust Score does not incorporate any law enforcement, criminal, or driving record data.

19.3 No Liability for Trust Scores

RIDENET EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY LOSS, DAMAGE, INJURY, THEFT, FRAUD, OR HARM OF ANY KIND ARISING FROM OR RELATED TO THE OPERATOR'S USE OF OR RELIANCE ON RIDER TRUST SCORES. This includes, without limitation:

  • Damage to Vehicles caused by a Rider with a high Trust Score;
  • Theft committed by a Rider with a high Trust Score;
  • Injury caused by or to a Rider regardless of their Trust Score;
  • Any financial loss arising from the Operator's decision to accept or decline a booking based on a Trust Score;
  • Any claim that the Trust Score was inaccurate, misleading, or failed to predict a Rider's behaviour.

The Operator agrees that Rider Trust Scores are provided "as-is" and "as-available," without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of accuracy, completeness, reliability, fitness for a particular purpose, or non-infringement.

19.4 Trust Score Methodology

The Trust Score algorithm is proprietary to Ridenet and may be modified, recalibrated, or replaced at any time without notice to the Operator. Ridenet is not obligated to disclose the factors, weights, data sources, or logic used in calculating Trust Scores. Changes to the algorithm may cause individual Rider Trust Scores to increase, decrease, or be recalculated.

19.5 Operator's Right to Decline Bookings

The Operator retains the right to decline any booking at their discretion, whether or not informed by the Trust Score. However, the Operator must not decline bookings on the basis of any protected ground under applicable human rights legislation (race, gender, sexual orientation, disability, religion, national origin, etc.). Ridenet may review patterns of booking declines for compliance with human rights obligations and platform policies.

19.6 Operator Feedback on Riders

After each rental, the Operator may submit a rating and/or written feedback about the Rider. Operator feedback may be incorporated into the Rider's Trust Score calculation. Operator ratings must be honest, fair, and based on the Rider's actual conduct during the rental. Retaliatory, discriminatory, or fabricated ratings are prohibited and may result in the Operator's ratings being excluded from the Trust Score algorithm or in disciplinary action against the Operator's account.

20. Rider Disputes and Damage Claims

20.1 Damage Claim Process

When the Operator identifies damage to a Vehicle following a Rental Period, the Operator must submit a damage claim through the Operator Dashboard within seven (7) days of the Vehicle's return, including: a description of the damage, photographic evidence, the estimated repair or replacement cost, and the relevant booking reference. Ridenet will notify the Rider and process the claim in accordance with the Rental Agreement.

20.2 Evidence Standards

Damage claims must be supported by evidence. The Operator should maintain pre-rental and post-rental photographic records of each Vehicle to establish baseline condition. Telemetry data (route, speed, impact events) may be used as supporting evidence. Claims without adequate supporting evidence may be denied or reduced.

20.3 Rider Dispute Window

Riders have seven (7) days from the date of damage notification to dispute a claim through the Platform. During the dispute window, Ridenet will facilitate communication between the Operator and the Rider and review available evidence. The Operator must respond to Rider disputes within the response times specified in Section 13.2.

20.4 Resolution and Payout

If a damage claim is approved (either because the Rider does not dispute it within the window or because the dispute is resolved in the Operator's favour), the damage charge will be collected from the Rider's payment method on file and included in the Operator's next payout, minus the applicable processing fee. If the Rider's payment method cannot be charged, Ridenet will make reasonable efforts to collect but does not guarantee collection.

20.5 Ridenet's Role

Ridenet facilitates the damage claim process but does not independently investigate the physical condition of Vehicles. The Operator is responsible for accurately documenting and substantiating damage claims. Ridenet reserves the right to deny claims that appear fraudulent, inflated, or unsupported by evidence. The Operator agrees to cooperate in good faith with Ridenet's mediation efforts in any Rider dispute or damage claim.

21. Rider Safety and Incident Response

21.1 Operator's Safety Obligations

The Operator must take all reasonable steps to ensure Rider safety, including maintaining Vehicles in safe working condition, providing accurate information about Vehicle capabilities and limitations, and complying with all applicable safety regulations.

21.2 Incident Reporting

If the Operator becomes aware of any accident, injury, safety incident, or near-miss involving a Rider and one of the Operator's Vehicles, the Operator must report the incident to Ridenet within four (4) hours by emailing safety@ridenet.ca or through the Operator Dashboard. The report must include: the date, time, and location of the incident; the Rider involved; a description of what occurred; any injuries sustained; and any actions taken.

21.3 Cooperation with Investigations

The Operator must cooperate fully with any safety investigation conducted by Ridenet, law enforcement, or regulatory authorities, including providing access to maintenance records, Vehicle inspection records, and staff statements.

21.4 Vehicle Impoundment

Following a serious safety incident, Ridenet may require the Operator to remove a specific Vehicle from service pending investigation. The Operator must comply immediately and must not relist the Vehicle until cleared by Ridenet.

22. Branding, Co-Branding, and White-Label

22.1 Ridenet Branding

Vehicles listed on the Platform may be required to display the Ridenet logo, QR code, or other branding elements as specified by Ridenet. Branding specifications (size, placement, materials) will be provided during onboarding. The Operator must not obscure, remove, or alter Ridenet branding on listed Vehicles without prior written consent.

22.2 Operator Branding

The Operator may display their own branding on listed Vehicles alongside Ridenet branding, subject to Ridenet's co-branding guidelines. The Operator's branding must not imply Ridenet's endorsement of the Operator's other products or services, and must not contain content that is offensive, discriminatory, or in violation of applicable law.

22.3 White-Label Options

Ridenet may offer white-label or co-branded experiences where the Operator's brand is the primary brand presented to Riders within a specific geographic area or booking context. White-label terms, including branding guidelines, URL customisation, and feature availability, are governed by a separate White-Label Addendum.

23. Content and Marketing

23.1 Listing Content

The Operator is responsible for all content in their Vehicle listings, including descriptions, photographs, pricing, and supplementary information. All content must be accurate, lawful, and not infringe the intellectual property rights of any third party.

23.2 Ridenet Marketing

Ridenet may feature the Operator's Vehicles, brand name, and listing photographs in Ridenet's marketing materials, social media, website, and advertising campaigns. The Operator grants Ridenet a non-exclusive, royalty-free, worldwide licence to use the Operator's name, logo, and listing content for the purpose of promoting the Platform and the Operator's listings.

23.3 Operator Marketing

The Operator may market their Ridenet listings through their own channels (website, social media, print, etc.) and may use the "Available on Ridenet" badge or similar approved co-marketing materials. The Operator must comply with Ridenet's brand guidelines when referencing Ridenet in their own marketing and must not make misleading claims about Ridenet's services, endorsement, or partnership.

24. Intellectual Property

24.1 Ridenet IP

The Platform, including all software, code, design, algorithms (including the Trust Score algorithm), trademarks, logos, and documentation, is the exclusive property of Westlake Adventure Sports Inc. and/or its licensors. The Operator is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and Operator Dashboard for the purposes of this Agreement. This licence does not include the right to copy, modify, reverse engineer, or create derivative works from any part of the Platform.

24.2 Operator IP

The Operator retains ownership of their own brand, trademarks, and original content. By listing on the Platform, the Operator grants Ridenet the licences described in Section 23.2.

24.3 Feedback

If the Operator provides suggestions, feature requests, or feedback about the Platform, Ridenet may use such feedback without restriction or compensation to the Operator.

25. Geographic Operating Area

25.1 Geofence Configuration

The Operator defines the geographic operating area for their fleet through the Operator Dashboard. The geofence determines where Riders may operate rented Vehicles. The Operator is responsible for configuring an appropriate geofence that reflects the areas where riding is safe and legally permitted.

25.2 Speed Zones and No-Ride Zones

The Operator may configure speed-limited zones and no-ride zones within their operating area. Ridenet enforces these zones through the IoT Hardware. The Operator is responsible for ensuring that zone configurations are accurate and appropriate for local conditions.

25.3 Shared Operating Areas

Multiple Operators may have overlapping operating areas. Ridenet does not grant geographic exclusivity to any Operator unless a separate exclusivity agreement has been executed.

26. Delivery Services

If the Operator offers delivery and pickup of Vehicles to Rider locations, the Operator is responsible for: safe transport of Vehicles, accurate delivery time estimates, and handling failed deliveries. Delivery terms applicable to Riders are set out in the Rental Agreement (Section 15). The Operator must honour all delivery commitments displayed to Riders at the time of booking.

27. Staff and Personnel

27.1 Operator's Employees

The Operator's employees, contractors, and agents are the Operator's sole responsibility. The Operator must ensure that all personnel who interact with Riders or handle Vehicles are appropriately trained, licensed where required, and conduct themselves professionally. The Operator is responsible for all acts and omissions of its personnel in connection with the Services.

27.2 No Employment Relationship

Nothing in this Agreement shall be construed to create an employment relationship, partnership, joint venture, franchise, or agency relationship between Ridenet and the Operator or the Operator's personnel. The Operator is an independent contractor. The Operator is solely responsible for the operation, maintenance, and management of its fleet, and Ridenet does not direct or control the day-to-day operations of the Operator's business.

27.3 Training

Ridenet may provide training materials, best practice guides, and onboarding resources for the Operator's staff. Completion of any training provided by Ridenet does not certify, licence, or qualify the Operator's staff for any purpose and does not transfer any liability to Ridenet.

28. Communication and Support

28.1 Operator's Support Obligations

The Operator must maintain a responsive support channel (phone, email, or in-app messaging) reachable during the Operator's listed operating hours. Riders escalated to the Operator by Ridenet support must receive a response within the timeframes in Section 13.2.

28.2 Ridenet's Support

Ridenet provides first-line Rider support for booking, payment, and general platform questions. Fleet-specific issues (vehicle condition, local directions, accessory questions, damage disputes) are escalated to the Operator.

28.3 Operator Communications from Ridenet

Ridenet may communicate with the Operator via email, the Operator Dashboard, push notification, or phone regarding booking alerts, safety incidents, policy updates, payout notifications, and platform changes. The Operator must maintain current contact information in the Operator Dashboard.

29. Confidentiality

29.1 Confidential Information

Each party may receive confidential information from the other in connection with this Agreement, including business strategies, financial data, technical specifications, Rider data, pricing information, and unreleased product features ("Confidential Information").

29.2 Obligations

The receiving party must: (a) protect Confidential Information with at least the same degree of care it uses for its own confidential information (but no less than reasonable care); (b) use Confidential Information only for purposes related to this Agreement; and (c) not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees, contractors, or advisors who need to know and who are bound by confidentiality obligations at least as protective as those in this section.

29.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law or legal process, provided the receiving party gives reasonable notice to allow the disclosing party to seek protective measures.

29.4 Survival

Confidentiality obligations survive termination of this Agreement for three (3) years.

30. Exclusivity, Non-Circumvention, and Non-Solicitation

30.1 Non-Exclusive

Unless a separate exclusivity agreement has been executed, this Agreement is non-exclusive. The Operator may list Vehicles on other platforms, marketplaces, or booking channels. Ridenet may onboard other Operators in the same geographic area.

30.2 Exclusivity Arrangements

Ridenet may offer exclusive geographic or category arrangements to individual Operators under a separate Exclusivity Addendum. Exclusivity terms, territorial scope, duration, performance requirements, and fees are governed by the addendum.

30.3 Non-Circumvention

During the term of this Agreement and for a period of twelve (12) months following its termination or expiration, the Operator shall not, directly or indirectly, solicit, encourage, or induce any Rider who was introduced to the Operator through the Ridenet platform to bypass, circumvent, or avoid the Ridenet platform for the purpose of avoiding platform fees or other obligations under this Agreement. This includes, without limitation, directing Riders to book rentals through alternative channels, personal websites, or competing platforms to avoid Ridenet's fee structure. For clarity, the Operator's right to list Vehicles on other platforms under Section 30.1 does not permit diverting Riders introduced through the Ridenet platform in the manner prohibited by this Section.

30.4 Non-Solicitation of Platform Riders

During the term of this Agreement and for a period of twelve (12) months following its termination or expiration, the Operator shall not directly or indirectly solicit, contact, or market to Riders whose information was obtained through the Ridenet platform for the purpose of diverting business away from the platform, except where such Riders independently seek the Operator's services outside of the Ridenet ecosystem.

30.5 Remedies

The Operator acknowledges that a breach of this Section 30 would cause irreparable harm to Ridenet for which monetary damages alone would be inadequate. Accordingly, Ridenet shall be entitled to seek injunctive relief, in addition to any other remedies available at law or in equity, without the necessity of posting a bond.

31. Indemnification

31.1 Operator Indemnifies Ridenet

The Operator agrees to indemnify, defend, and hold harmless Ridenet, Westlake Adventure Sports Inc., and their respective officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • The Operator's breach of this Agreement;
  • The condition, maintenance, or safety of any Vehicle listed by the Operator;
  • Any injury, death, or property damage caused by or arising from the use of the Operator's Vehicles;
  • Any violation of applicable law by the Operator;
  • The Operator's negligence, wilful misconduct, or failure to perform its obligations under this Agreement;
  • Any employment-related claims brought by the Operator's employees, contractors, or agents;
  • Any Rider data breach caused by the Operator's acts or omissions;
  • Any claim by a third party arising from the Operator's business operations.

31.2 Ridenet Indemnifies Operator

Ridenet agrees to indemnify, defend, and hold harmless the Operator from and against claims arising directly from: (a) a defect in the Platform's software that directly causes a billing error or data breach attributable solely to Ridenet's systems; or (b) Ridenet's violation of applicable law in operating the Platform. This indemnification does not extend to claims arising from IoT Hardware malfunctions caused by improper installation by the Operator.

32. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • RIDENET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA.
  • RIDENET'S TOTAL AGGREGATE LIABILITY TO THE OPERATOR FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL COMMISSION RETAINED BY RIDENET FROM THE OPERATOR'S BOOKINGS DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  • RIDENET IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF RIDERS, INCLUDING DAMAGE TO VEHICLES, REGARDLESS OF ANY TRUST SCORE OR PLATFORM FEATURE.
  • THE PLATFORM AND ALL SERVICES, INCLUDING TRUST SCORES, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

33. Term and Termination

33.1 Term

This Agreement commences on the date the Operator completes the onboarding process and continues for an initial term of one (1) year. After the initial term, the Agreement automatically renews for successive one-year terms unless either party provides at least thirty (30) days' written notice of non-renewal before the end of the then-current term.

33.2 Termination for Convenience

Either party may terminate this Agreement for any reason by providing thirty (30) days' written notice to the other party.

33.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure the breach within fifteen (15) days of receiving written notice of the breach; (b) becomes insolvent, files for bankruptcy, or ceases business operations; (c) is found to have engaged in fraud, illegal activity, or conduct that poses a safety risk; or (d) has its insurance coverage lapse and fails to restore it within five (5) days of notice.

33.4 Suspension

Ridenet may suspend the Operator's account and listings immediately, pending investigation, if there is reason to believe the Operator has: breached this Agreement, posed a safety risk, been the subject of a serious Rider complaint or safety incident, or failed to maintain insurance or licensing.

34. Effect of Termination

34.1 Active Bookings

Upon termination, all existing confirmed bookings must be honoured through completion of the Rental Period. The Operator may not accept new bookings after the termination effective date.

34.2 Final Payout

Ridenet will process a final payout to the Operator within thirty (30) days of the termination effective date, covering all completed bookings minus any outstanding commission, chargebacks, pending damage claims, or amounts owed to Ridenet, subject to the payout hold provisions in Section 5.4.

34.3 IoT Hardware Return

The Operator must return all Ridenet-owned IoT Hardware within thirty (30) days of termination, as described in Section 15.3.

34.4 Data

Upon termination, the Operator's access to the Operator Dashboard and all Ride Data will be revoked. The Operator may request a data export prior to termination. Ridenet will retain Ride Data in accordance with its Privacy Policy.

34.5 Vehicle Delisting

All of the Operator's Vehicle listings will be permanently removed from the Platform upon termination.

34.6 Surviving Provisions

Sections 17 (Data), 18 (Rider Data Privacy), 19 (Trust Scores), 29 (Confidentiality), 30.3–30.5 (Non-Circumvention, Non-Solicitation, and Remedies), 31 (Indemnification), 32 (Limitation of Liability), and 37 (Dispute Resolution) survive termination.

35. Referral and Affiliate Program

Ridenet may offer a referral or affiliate program allowing Operators to earn credits or bonuses for referring new Fleet Operators or Riders to the Platform. Referral program terms, including reward amounts, eligibility criteria, and expiration, will be communicated separately. Ridenet reserves the right to modify or discontinue any referral program at any time. Referral rewards are subject to the same terms as Promotional Credits in the Rental Agreement.

36. Marketplace Visibility

36.1 Search Ranking

Ridenet determines the order in which Vehicle listings appear in search results and map displays. Ranking factors may include, without limitation: Rider proximity, Vehicle availability, pricing, Operator rating, booking history, response time, and listing quality. Ridenet does not guarantee any specific ranking position.

Ridenet may offer paid or earned featured listing placements that provide enhanced visibility in search results, map displays, or promotional campaigns. Featured listing terms and pricing, if available, will be communicated through the Operator Dashboard.

36.3 Reduced Visibility

Operators with low performance metrics (per Section 13), unresolved safety issues, or policy violations may have their listings' visibility reduced in search results. Ridenet will notify the Operator and provide guidance on improving performance.

37. Dispute Resolution

Any dispute between the Operator and Ridenet arising out of or relating to this Agreement that cannot be resolved through good-faith negotiation within thirty (30) days of written notice shall be finally resolved by binding arbitration in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall take place in the Province of Ontario in English. The decision of the arbitrator shall be final and binding.

Disputes between an Operator and a Rider are governed by the dispute resolution provisions in the Rental Agreement and the Terms of Service. Ridenet may facilitate but is not obligated to mediate Operator-Rider disputes.

38. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government orders, public health emergencies, pandemics, labour disputes, telecommunications outages, cyberattacks, or acts of third-party service providers.

39. General Provisions

  • Governing Law: This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  • Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
  • Entire Agreement: This Agreement, together with any rate schedules, addenda, the Terms of Service, and the Privacy Policy, constitutes the entire agreement between Ridenet and the Operator.
  • Amendments; No Verbal Modifications: This Agreement may not be modified verbally. Ridenet may amend this Agreement by providing the Operator with thirty (30) days' written notice; continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended terms. Rate schedule changes are governed by Section 4.4. Any amendment proposed by the Operator must be in writing and signed by both parties.
  • Waiver: Failure to enforce any provision is not a waiver of that provision.
  • Assignment: The Operator may not assign this Agreement without Ridenet's prior written consent. Ridenet may assign this Agreement without restriction.
  • Notices: Notices under this Agreement must be sent by email to the addresses on file or through the Operator Dashboard. Notices shall be deemed received upon confirmation of delivery.
  • Independent Contractor: The Operator is an independent contractor and not an employee, agent, partner, or joint venturer of Ridenet.

40. Contact

For questions about this Fleet Operator Agreement, please contact us:

  • Email: operators@ridenet.ca
  • Legal: legal@ridenet.ca
  • Phone: +1 (613) 242-0837
  • Mail: Westlake Adventure Sports Inc., operating as Ridenet, 15985 Loyalist Parkway, RR2, Bloomfield, Ontario K0K 1G0, Canada

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