Rental Agreement

Last updated: August 2026

This Rental Agreement ("Agreement") is a legally binding contract entered into through the Ridenet platform, operated by Westlake Adventure Sports Inc. ("Westlake"), doing business as Ridenet. By completing a booking and unlocking a vehicle, the individual renting the vehicle ("Rider") acknowledges that they have read, understood, and agreed to all terms and conditions set forth herein.

This Agreement should be read in conjunction with the Ridenet Terms of Service, Privacy Policy, Rider Waiver & Liability Release, and Safe Riding Guide, all of which are incorporated by reference.

1. Parties

This Agreement is between the following parties:

Booking Rider: The individual identified by the account used to complete the booking. The Booking Rider must be at least eighteen (18) years of age to create a booking, make a payment, or enter into this Agreement. Riders aged sixteen (16) to seventeen (17) may participate as riders on a booking made by an adult (18+) who accepts full responsibility for the minor. Age requirements for riding may differ by region, municipality, and jurisdiction; in the Province of Ontario the minimum riding age is sixteen (16). The Booking Rider must hold a valid form of government-issued identification.
Fleet Operator: The business or individual that owns and maintains the rented vehicle(s), as identified on the booking confirmation. The Fleet Operator is responsible for the mechanical condition and roadworthiness of the vehicle.
Ridenet (Platform): Westlake Adventure Sports Inc., operating as Ridenet, acts solely as a technology facilitator connecting Riders with Fleet Operators. Ridenet provides the booking platform, payment processing infrastructure, IoT vehicle management, and customer support coordination. Ridenet is not a party to the rental itself and does not own, operate, or maintain the vehicles listed on the platform.

2. Prerequisites for Rental

Before a booking can be completed and a vehicle unlocked, the Rider must have satisfied all of the following:

Created a registered Ridenet account in good standing with a valid payment method on file.
Signed the Rider Waiver & Liability Release electronically through the Ridenet mobile application.
Confirmed that all self-evaluation fitness statements in the Waiver (Section 2) are true at the time of the rental.
Provided a current emergency contact name and phone number in their account profile.
Read or been given access to the Safe Riding Guide.
Agreed to the Ridenet Terms of Service and Privacy Policy.
Not been previously suspended or permanently banned from the platform.

The Booking Rider must be at least eighteen (18) years of age. Riders aged 16–17 may participate only on a booking created by an adult (18+) who has agreed to the Waiver on the minor's behalf.

2.1 Identity and Payment Verification

Ridenet may verify the Rider's identity against the payment method used for booking. If the name on the Rider's government-issued identification does not match the name on the payment method, or if Ridenet has reasonable grounds to suspect that the payment method belongs to a third party who has not authorised the transaction, Ridenet reserves the right to refuse the booking, cancel the rental, or suspend the Rider's account pending verification. This measure protects against fraud and ensures the security of all platform users.

The Rider represents and warrants that the payment method used for any booking is either: (a) registered in the Rider's own name and used with the Rider's own authority; or (b) a payment method belonging to another person who has expressly authorised the Rider to use it for this purpose. Use of a stolen, fraudulent, or unauthorised payment method is a serious violation that may result in immediate account termination, reporting to law enforcement, and civil liability.

3. Rental Period

The rental period begins at the date and time specified in the Rider's booking confirmation and ends at the scheduled return time. The Rider is considered to have possession of the vehicle from the moment the vehicle is unlocked through the Ridenet platform or mobile application until the vehicle is properly returned, locked, and confirmed as returned within the system.

Extensions: The Rider may request an extension of the rental period through the Ridenet platform, subject to availability. Extensions are not guaranteed and will be charged at the applicable rate as displayed at the time of the extension request. If no extension is requested and approved, the original return time remains binding.
Early Returns: Returning a vehicle before the scheduled end of the rental period does not entitle the Rider to a partial refund unless the Fleet Operator's cancellation or refund policy expressly provides for one.
Grace Period: Fleet Operators may, at their sole discretion, offer a brief grace period beyond the scheduled return time. Any grace period will be displayed in the booking details. If no grace period is specified, late return charges apply immediately upon expiration of the rental period.
Minimum Rental and Accidental Unlock: Once a vehicle has been unlocked through the Ridenet platform, the unlock fee (if applicable) is non-refundable. If the Rider unlocks a vehicle and immediately locks it back without riding — whether due to an accidental unlock, selecting the wrong vehicle, or a change of mind — a minimum charge equal to the unlock fee or the Fleet Operator's minimum rental charge (whichever is applicable) will be applied. The Rider may contact support@ridenet.ca within twenty-four (24) hours to request a goodwill adjustment for a demonstrably accidental unlock (e.g., the vehicle was locked back within sixty (60) seconds and no movement was recorded by telemetry). Such adjustments are granted at Ridenet's sole discretion and are not guaranteed.

4. Pricing

All pricing is displayed to the Rider at the time of booking and is determined by the Fleet Operator. Ridenet does not set, control, or guarantee the pricing offered by Fleet Operators. All prices are in the local currency as indicated at checkout.

Pricing structures may include, but are not limited to, the following:

Per-Unit Rates: Hourly, half-day, or full-day rates as configured by the Fleet Operator for each vehicle type.
Multi-Day Discounts: Fleet Operators may offer reduced daily rates for bookings spanning multiple consecutive days. Such discounts, if available, will be reflected in the total price at checkout.
Unlock Fees: A one-time unlock or activation fee may be charged per vehicle, as set by the Fleet Operator. This fee is non-refundable once the vehicle has been unlocked.
Seasonal or Promotional Pricing: Fleet Operators may adjust pricing based on demand, season, or promotional campaigns. The price confirmed at the time of booking is the price the Rider will be charged.
Additional Fees: Fees for accessories, delivery, helmets, or other optional services may apply and will be itemised at checkout. No insurance product of any kind is offered or sold to Riders.
Pricing Errors: Occasionally the platform may display pricing that contains typographical errors, inaccuracies, or omissions. Ridenet and/or the Fleet Operator reserve the right to correct any errors and to change or update pricing or cancel bookings if pricing information is inaccurate, at any time without prior notice, including after a booking has been confirmed.

5. Payment Terms

Payment Timing: Full payment is due at the time of booking unless the Fleet Operator has enabled a deposit-based or pay-later option. The booking is not confirmed until payment is successfully processed.
Payment Processing: All payments are processed securely through Stripe. Ridenet does not store full credit card numbers or sensitive payment credentials. By completing a booking, the Rider authorises Stripe to charge the provided payment method for the total amount displayed at checkout. Credit card information is always encrypted during transfer over networks.
Taxes: Harmonised Sales Tax (HST), Goods and Services Tax (GST), Provincial Sales Tax (PST), or other applicable taxes will be calculated and added to the booking total as required by law. The tax amount will be displayed before the Rider confirms payment.
Currency: All prices and charges are denominated in Canadian dollars (CAD) unless otherwise stated at checkout. If the Rider's payment method is denominated in a different currency, the Rider's bank or card issuer will convert the charge at the prevailing exchange rate at the time of the transaction. Any foreign transaction fees, currency conversion fees, or exchange rate fluctuations are the sole responsibility of the Rider. Post-rental charges (such as damage fees or late return charges) will be denominated in the same currency as the original booking.
Disputed Charges: The Rider may dispute any charge by contacting support@ridenet.ca within seven (7) days of the charge date, subject to the Completed Ride Finality provisions in Section 28. Ridenet will coordinate with the Fleet Operator to investigate and resolve the dispute. Pending resolution, charges may still be applied.
Failed Payments: If any charge to the Rider's payment method fails, Ridenet reserves the right to suspend the Rider's account until the outstanding balance is resolved. Repeated payment failures may result in permanent account termination.

6. Card on File Authorization

6.1 Authorization

By completing a booking on the Ridenet platform, the Rider expressly authorizes Ridenet and the applicable Fleet Operator to securely store the Rider's payment method through Stripe, Inc. and to charge that payment method — without requiring additional approval at the time of each charge — for any amounts owed under this Agreement, the Terms of Service, or the Rider Waiver & Liability Release.

This is a standing authorization that remains in effect for as long as the Rider maintains an active Ridenet account. The Rider may revoke this authorization at any time by removing their payment method from their account, but doing so will prevent the Rider from making new bookings and does not release the Rider from any charges already incurred or assessed.

6.2 Chargeable Items

The Rider's payment method on file may be charged automatically for any of the following, without limitation:

Rental fees, including base rates, unlock fees, and taxes;
Rental period extensions and overage charges for late returns;
Damage repair costs as assessed by the Fleet Operator;
Vehicle replacement costs in the event of total loss, theft, or non-return;
Accessory replacement costs for lost, stolen, or damaged accessories;
Recovery fees for vehicles left outside the designated operating area;
Improper parking fees;
Out-of-area (geofence violation) fees;
Towing and vehicle recovery costs;
Administrative fees associated with damage claims, disputes, or account violations;
Any fines, penalties, or charges levied by local authorities and attributable to the Rider's use of the vehicle;
Delivery and pickup service fees;
Costs arising from the Rider's breach of this Agreement, the Waiver, or the Terms of Service.

6.3 Maximum Single Charge

No single automatic charge to the Rider's payment method on file shall exceed the full replacement value of the vehicle(s) rented, as determined by the Fleet Operator and displayed or made available in the vehicle listing details at the time of booking. The replacement value represents the maximum possible charge for a single incident (such as total loss or theft of the vehicle). If multiple separate incidents occur (e.g., damage to the vehicle and a separate recovery fee), each may be charged individually, but no individual charge shall exceed the vehicle's replacement value.

If the total amount owed for a single incident exceeds the vehicle replacement value — which may occur only in extraordinary circumstances such as third-party liability, legal fees, or government-imposed penalties — Ridenet will notify the Rider in writing before processing any charge above the replacement value cap, and the Rider will have the opportunity to dispute the charge before payment is processed.

6.4 Pre-Authorization Security Hold

At the time of booking or when the vehicle is unlocked, Ridenet and/or the Fleet Operator may place a pre-authorization hold on the Rider's payment method. This hold is a temporary reservation of funds — not a charge — used to validate that the payment method is real, active, and has sufficient funds to cover potential liabilities.

The pre-authorization hold amount is configured by the Fleet Operator on a per-vehicle basis and will be displayed to the Rider before the booking is confirmed. The hold will be automatically released within the Fleet Operator's configured release period after the vehicle is returned and confirmed as received in acceptable condition. The industry standard release period for e-bike rentals is seven (7) days; actual release timing may vary by Fleet Operator but shall not exceed thirty (30) days. The Rider's bank or card issuer may require additional processing time beyond the platform release. If damage, loss, or other charges are assessed during the hold period, the hold may be captured (converted into an actual charge) up to the held amount, with any excess released.

The Rider acknowledges that a pre-authorization hold temporarily reduces the available credit or funds on their payment method even though no charge has been made. The Rider is responsible for ensuring sufficient available funds to cover both the rental payment and the pre-authorization hold.

6.5 Notification and Statements

Ridenet will make reasonable efforts to notify the Rider by email and/or push notification of any charge applied to the payment method on file that was not part of the original booking total. The notification will include the amount, the reason for the charge, and instructions for disputing the charge if the Rider believes it was made in error. Charges may be applied for up to thirty (30) days following the end of the rental period. An itemised statement will be made available through the Rider's account on the Ridenet platform.

6.6 Chargeback Warning

If the Rider initiates a chargeback or payment dispute through their bank or credit card issuer for a charge that was legitimately applied under this Agreement, Ridenet reserves the right to immediately suspend the Rider's account, pursue the outstanding amount through collections or legal action, and report the dispute to credit agencies where permitted by law. The Rider agrees to contact support@ridenet.ca to attempt resolution before initiating a chargeback with their financial institution.

7. Cancellation Policy

7.1 Fleet Operator Cancellation Policies

Cancellation rates and refund schedules are set independently by each Fleet Operator and may vary. The applicable cancellation policy for a given booking will be displayed to the Rider prior to confirming payment. It is the Rider's responsibility to review and understand the cancellation policy before completing a booking.

Common cancellation structures include, but are not limited to:

Full refund if cancelled a specified number of hours or days before the rental start time;
Partial refund if cancelled within a shorter window;
No refund for cancellations made after the rental period has begun.

The specific cancellation windows, refund percentages, and timelines are determined solely by the Fleet Operator. Ridenet will process refunds as directed by the Fleet Operator in accordance with their stated policy. Ridenet has no independent obligation to issue refunds for rentals. All refund requests must be resolved between the Rider and the Fleet Operator. Ridenet may, at its sole discretion, assist in mediating refund disputes, but is under no obligation to do so.

7.2 No-Shows

If the Rider fails to arrive at the designated pickup location within the time specified in the booking (or within any grace period offered by the Fleet Operator), the booking will be treated as a no-show and the full rental amount will be forfeited. No refund will be issued for no-show bookings.

7.3 Ridenet Platform Fee

A platform processing fee may be retained by Ridenet on all bookings, regardless of cancellation. This fee, if applicable, will be disclosed at the time of booking and is non-refundable except as required by applicable law.

If a weather warning is issued by the Government of Canada (via Environment and Climate Change Canada) for the region in which the booking is located, and the warning is in effect during the Rider's scheduled rental period, the Rider may receive a full refund minus an administrative fee. The administrative fee amount will be displayed in the Fleet Operator's cancellation policy at the time of booking. This weather cancellation provision applies only to official government-issued weather warnings — not to general forecasts, advisories, or the Rider's personal assessment of weather conditions. The Rider must request the weather-related cancellation through the Ridenet platform or by contacting support@ridenet.ca before the scheduled rental start time.

7.5 Force Majeure

Ridenet and Fleet Operators are not obligated to issue refunds for cancellations due to natural disasters, government orders, public health emergencies, civil unrest, telecommunications outages, or other force majeure events, unless the Fleet Operator's policy expressly provides otherwise.

7.6 How to Cancel

Cancellations may be submitted through the Ridenet platform or by contacting support@ridenet.ca. The effective cancellation time is the time the cancellation request is received and confirmed by the system.

8. E-Bike and Product Purchases

8.1 E-Bike Pre-Order Cancellation

If you have ordered a new e-bike that is not currently in stock, you will be approved for a full refund so long as the order is still in processing and has not yet shipped from the warehouse. Because e-bike pre-orders are aggregated with other orders to achieve discounted rates, processing times are not on the magnitude of hours but rather on the magnitude of days or weeks. Once the order has shipped from the warehouse, cancellation is no longer available and the standard return policy applies.

8.2 Product Returns and Exchanges

For non-e-bike products (accessories, apparel, parts, and other merchandise), Westlake Adventure Sports Inc. does not allow refunds or exchanges unless there is significant damage from shipment, an incorrect model was received, or factory defects are covered under warranty.

For e-bikes and other rideable mobility products, Westlake Adventure Sports Inc. will allow full refunds if requested within thirty (30) days of receipt. Refunds will be for the full amount of the original payment minus an administration fee of fifteen percent (15%) of the original payment. To be eligible for a return and refund, the item must be in the same condition as received — either in or out of its original packaging — and shipping and handling must be arranged and paid for at the customer's expense.

Once a return is received and inspected, we will send an email to notify the customer of receipt and of the approval or rejection of the refund. Approved refunds will be processed and credited to the original payment method within five (5) business days of approval.

8.3 Shipping and Delivery

Most fast-moving items, particularly apparel, are held in stock and printed on demand. Delivery for in-stock items is typically one to two (1–2) weeks. Items that are not in stock will be ordered from our manufacturing partners; in such cases, delivery may take one to two (1–2) months, and occasionally longer for special pre-orders. Products in stock at our Canadian headquarters will ship within the same week, and tracking details will be provided as soon as possible.

We ship parcels within Canada via Canada Post or courier service depending on the dimensions, weight, and value of the items. Tracking information will be provided. Shipping costs for returns are the customer's responsibility and are non-refundable. For more expensive items, the customer may wish to use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.

8.4 Defective or Damaged Products

We only replace items if they are defective or damaged and within the applicable warranty period. Contact support@ridenet.ca to initiate a warranty claim.

9. Late Returns

The Rider is responsible for returning the vehicle by the scheduled return time as specified in the booking confirmation. Failure to return the vehicle on time constitutes a late return and will result in the following consequences:

Late Charges: The Rider will be charged at the applicable per-unit rate (e.g., hourly or per-minute rate) for the duration of the overage, calculated from the scheduled return time until the vehicle is properly returned and locked. Late charges will be automatically applied to the Rider's payment method on file.
Remote Locking: If the vehicle is not returned within a reasonable period beyond the scheduled return time, Ridenet or the Fleet Operator reserves the right to remotely lock the vehicle via the IoT system to prevent further use. The Rider remains responsible for all charges accrued up to and including the time of remote locking, as well as any costs associated with recovering the vehicle.
Excessive Late Returns: A return that exceeds four (4) hours past the scheduled return time without prior communication or approved extension may be treated as an unauthorised use of the vehicle. In such cases, the Fleet Operator may report the vehicle as missing and seek additional remedies, including but not limited to recovery fees and legal action.
Account Penalties: Repeated late returns may result in restrictions on the Rider's account, including temporary suspension or permanent termination at Ridenet's discretion.

10. Damage and Loss

The Rider assumes full responsibility for the vehicle from the moment it is unlocked until it is properly returned and confirmed as received. This includes responsibility for all damage, theft, loss, or destruction of the vehicle during the rental period, regardless of fault.

Damage Liability: The Rider is liable for the full cost of repairing any damage sustained to the vehicle during the rental period that was not reported as pre-existing at the time of pickup. This includes damage to the frame, motor, battery, electronics, tires, accessories, and any aftermarket equipment.
Loss or Theft: In the event of theft or total loss of the vehicle, the Rider is liable for the full replacement cost of the vehicle as determined by the Fleet Operator. The Rider must immediately report any theft to local law enforcement and provide Ridenet with a copy of the police report.
Damage Assessment: The Fleet Operator will conduct a damage assessment upon return of the vehicle. The Fleet Operator may use photographic evidence, telemetry data, and physical inspection to determine the nature and extent of any damage. The Rider will be notified of the assessment results and the associated repair or replacement costs. Damage assessments may not be completed immediately upon return; charges for damage or loss may be applied to the Rider's payment method for up to thirty (30) days following the end of the rental period.
Charges to Payment Method: By entering into this Agreement, the Rider authorises charges for damage or loss to be processed in accordance with Section 6 (Card on File Authorization).
Disputes: The Rider may dispute a damage assessment by contacting support@ridenet.ca within seven (7) days of receiving the damage notification. Ridenet will facilitate a review process between the Rider and the Fleet Operator. Pending resolution of a dispute, charges may still be applied.

11. Vehicle Condition, Inspection, and Documentation

11.1 Pre-Ride Inspection

Before riding, the Rider must visually inspect the vehicle for any obvious defects, including but not limited to tire condition, brake function, handlebar alignment, frame integrity, battery charge level, and the condition of lights and reflectors. The Rider should ride extra cautiously while becoming accustomed to the specific vehicle.

11.2 Condition at Pickup

At the time the vehicle is unlocked, the vehicle's condition is documented by the platform through telemetry data (battery level, mileage, GPS location, component status) and, where available, photographic records maintained by the Fleet Operator. The Rider has five (5) minutes from the time of unlock to report any pre-existing damage or mechanical issues through the Ridenet platform or by contacting the Fleet Operator. Reports made within this window will be timestamped and recorded, and the reported issues will not be attributed to the Rider upon return.

If no pre-existing damage is reported within the five-minute inspection window, the vehicle is deemed accepted in the condition recorded by the system at the time of unlock. After this window, the Rider may still report issues, but late reports will be evaluated in the context of the telemetry and photographic evidence at unlock, and the Rider may be held responsible for damage that cannot be distinguished from post-unlock use.

11.3 Condition at Return

Upon return, the vehicle's condition is documented again through telemetry and, where applicable, the Rider's end-ride photo. The Fleet Operator may conduct an additional physical inspection. Comparison of the condition at unlock and the condition at return forms the basis for any damage assessment under Section 10.

11.4 "As-Is" Acceptance

Upon unlocking the vehicle (and subject to the five-minute inspection window), the Rider accepts the vehicle "as-is" and acknowledges that neither Ridenet nor the Fleet Operator makes any express or implied warranty regarding the vehicle's fitness for a particular purpose beyond the Fleet Operator's obligation to provide a vehicle in safe working order.

11.5 Mechanical Failure and Replacement Vehicles

If the vehicle experiences a mechanical failure during the rental period that is not attributable to Rider misuse, the Rider should cease operating the vehicle, secure it safely, and contact the Fleet Operator or Ridenet support immediately.

The Fleet Operator will determine, at its sole discretion, whether to:

Provide a replacement vehicle at no additional charge for the remainder of the original rental period;
Issue a partial or full refund for the unused portion of the rental;
Offer an alternative remedy such as a credit toward a future booking.

The Rider is not automatically entitled to a replacement vehicle. Replacement availability depends on the Fleet Operator's inventory, the Rider's location, and logistical feasibility. If a replacement vehicle is provided, the original rental period does not restart — the replacement covers only the remaining time of the original booking. The Rider is responsible for their own transportation to the replacement vehicle location; the Fleet Operator is not obligated to deliver a replacement to the Rider. A new pre-ride inspection and the five-minute reporting window apply to any replacement vehicle.

11.6 End-Ride Photo

The Rider may be required to take and submit a photo of the vehicle's parking location upon completing their ride through the Ridenet mobile application. This photo is used to verify ride completion, confirm safe and proper parking, and support dispute resolution. Failure to submit an end-ride photo when required may result in improper parking fees.

12. Battery and Range

Ridenet and Fleet Operators do not guarantee battery range. The distance a vehicle can travel on a single charge varies significantly depending on terrain, elevation changes, rider weight, wind conditions, ambient temperature, selected assist level, riding style, tire pressure, and other factors. The battery level displayed at the time of booking or unlock is an estimate and should not be relied upon as a guarantee of range.

If the battery is depleted during the rental period, the vehicle becomes a conventional pedal bicycle — one that is significantly heavier than a standard bicycle due to the weight of the motor and battery (typically 20–30 kg total). The Rider is responsible for returning the vehicle to a designated return area regardless of battery status, including by pedalling or walking the vehicle if necessary.

The Rider should:

Check the battery level in the Ridenet app before departing and plan their route with a comfortable margin;
Avoid planning routes that depend on the maximum advertised range, particularly in hilly terrain, cold weather, or with heavy use of throttle mode;
Be aware that headwinds, steep inclines, and higher assist levels drain the battery faster;
Not ride to a remote or isolated location where battery depletion would leave them stranded with no alternative transportation.

Battery depletion during a rental does not entitle the Rider to a refund, replacement vehicle, or roadside assistance, unless the Fleet Operator's policy expressly provides otherwise or the battery was misrepresented at the time of booking.

13. Helmet and Safety Requirements

Helmet Required: The Rider must wear a properly fitted and fastened helmet that meets applicable safety standards (CSA, CPSC, ASTM, or Snell certified) at all times while operating the vehicle. Failure to wear a helmet constitutes a breach of this Agreement and may void any coverage or liability protections.
No Impairment: The Rider must not operate the vehicle while under the influence of alcohol, cannabis, illegal drugs, prescription medications that impair motor skills or judgment, or any other substance that may impair the Rider's ability to safely operate the vehicle.
Traffic Laws: The Rider must obey all applicable federal, provincial, and municipal traffic laws, regulations, by-laws, and ordinances at all times.
Safe Riding Guide: The Rider is encouraged to follow the safety practices described in the Safe Riding Guide.
Rules of Use: The Rider agrees to comply with all Rules of Use as set out in the Rider Waiver & Liability Release (Section 8), which are incorporated by reference into this Agreement.

14. Fleet Operator Additional Rules

Fleet Operators may impose rules, restrictions, requirements, or conditions that are specific to their vehicles, locations, or operations and that go beyond what is stated in this Agreement. These may include, without limitation:

Mandatory in-person or virtual orientation sessions before the first ride;
Specific trail or route restrictions, including restrictions on certain roads, paths, or terrain;
Local speed limits or riding curfews that are more restrictive than the geofence settings;
Group size limits or minimum/maximum rental durations;
Required safety equipment beyond a helmet (e.g., reflective vests, gloves, or lights);
Specific pickup and return procedures, including designated time windows;
Restrictions on riding in certain weather conditions;
Any other rules the Fleet Operator deems necessary for the safety of riders, the public, or the protection of their vehicles and property.

Fleet Operator additional rules will be communicated to the Rider through the Ridenet platform at the time of booking, during the check-in process, and/or by the Fleet Operator directly. The Rider is bound by all Fleet Operator additional rules as a condition of the rental. Violation of any Fleet Operator rule may result in immediate termination of the rental, forfeiture of fees, damage charges, and/or account penalties.

The rules stated in this Agreement, the Terms of Service, and the Waiver are not exhaustive. Other laws, regulations, bylaws, and rules of the road may apply that are not enumerated in any of our documents. It is the Rider's sole responsibility to know and comply with all applicable laws and rules in the jurisdiction where they are riding.

15. Delivery and Pickup Service

Fleet Operators may offer delivery of vehicles to the Rider's specified location (such as a hotel, accommodation, or event venue) and/or pickup of vehicles from a location other than the standard return area. Where delivery and pickup services are available, the following terms apply:

Delivery Fees: Delivery and pickup fees are set by the Fleet Operator and will be displayed at the time of booking. These fees are non-refundable once the delivery has been dispatched.
Delivery Window: The Fleet Operator will provide an estimated delivery window. While Fleet Operators make reasonable efforts to deliver on time, delivery times are estimates and not guaranteed. Delays due to traffic, weather, or other circumstances beyond the Fleet Operator's control do not entitle the Rider to a refund or credit.
Rider Availability: The Rider must be present at the agreed delivery location during the delivery window to receive the vehicle(s) and complete the in-person handoff (if applicable). If the Rider is not present and cannot be reached after reasonable attempts, the Fleet Operator may return the vehicle(s) and the Rider will be charged the delivery fee plus any applicable no-show or cancellation fees.
Delivery Inspection: The Rider must inspect the vehicle(s) upon delivery and report any issues within the five-minute inspection window described in Section 11.2.
Pickup Returns: If the Rider has booked a pickup return, the Rider must have the vehicle ready at the agreed location and time. If the vehicle is not ready for pickup, the Rider may be charged continued rental fees until the vehicle is collected.
Liability During Transit: During delivery and pickup transit (i.e., while the vehicle is being transported by the Fleet Operator to or from the Rider's location), the Fleet Operator is responsible for the vehicle. The Rider's responsibility for the vehicle begins at the time of delivery handoff and ends at the time of pickup collection, as recorded in the system.

16. Third-Party and Corporate Bookings

A booking may be made by an individual or entity ("Booking Agent") on behalf of one or more riders who will actually operate the vehicles. Common scenarios include hotel concierges, tour operators, event planners, corporate travel coordinators, and gift purchasers. In all third-party booking scenarios:

Booking Agent Responsibility: The Booking Agent is financially responsible for the booking, including all rental fees, damage charges, late fees, and other amounts arising under this Agreement. The Booking Agent's payment method on file will be charged for all such amounts.
Rider Obligations Remain: Each individual who operates a vehicle must independently meet all eligibility requirements (Section 2), sign the Waiver, and comply with all terms of this Agreement. The Booking Agent cannot sign the Waiver on behalf of an adult rider. The Booking Agent is responsible for ensuring that all riders are informed of and comply with these requirements.
Booking Agent Indemnification: The Booking Agent agrees to indemnify and hold harmless Ridenet and the Fleet Operator from any claims arising from the actions or omissions of the riders for whom the booking was made.
Communication: Ridenet will direct rental-related communications (booking confirmations, receipts, safety alerts) to the Booking Agent's account. Each individual rider will receive safety and waiver-related communications through their own Ridenet accounts.
Corporate Accounts: Ridenet may offer corporate or organisational account features with custom billing, volume pricing, and administrative controls. Corporate account terms are governed by a separate Corporate Account Agreement in addition to this Rental Agreement.

17. Geofencing and Operating Area

Vehicles rented through the Ridenet platform may be subject to geographic operating restrictions ("geofencing") as configured by the Fleet Operator. The Rider agrees to comply with all such restrictions.

Designated Operating Area: Each Fleet Operator defines a geographic boundary within which rented vehicles are intended to be operated. The operating area will be displayed to the Rider on the map within the Ridenet platform or mobile application prior to and during the rental.
Out-of-Area Riding: Operating the vehicle outside the designated operating area may result in additional fees as determined by the Fleet Operator. The Rider will be notified via the application when approaching or crossing the boundary of the operating area.
Speed-Limited Zones: Certain areas within the operating boundary may be designated as slow zones, where the vehicle's maximum speed will be automatically reduced via the IoT system. Slow zones are typically implemented in pedestrian areas, school zones, high-traffic areas, or other locations where reduced speed is required for safety. The Rider must not attempt to circumvent or tamper with speed-limiting controls.
No-Ride Zones: Certain areas may be designated as no-ride zones where the vehicle's motor will be disabled. The Rider is responsible for being aware of and complying with all zone restrictions as displayed in the application.
Vehicle Recovery: If a vehicle is left outside the designated operating area, the Rider may be charged a recovery fee to cover the cost of retrieving and returning the vehicle to the operating area.

18. Parking and Return

The Rider must return the vehicle to a designated parking or return area as specified by the Fleet Operator. Proper return includes parking the vehicle in an upright position, engaging the lock through the Ridenet platform, and confirming the return within the application.

Designated Parking Areas: Fleet Operators designate specific locations where vehicles must be returned. These locations are displayed on the map within the Ridenet platform. The Rider must ensure the vehicle is within a designated parking area before ending the rental.
Improper Parking Fees: If the vehicle is returned outside a designated parking area, the Rider may be charged an improper parking fee as set by the Fleet Operator. This fee compensates for the cost of relocating the vehicle to a proper location.
Vehicle Abandonment: Leaving a vehicle in an unsafe, obstructive, or unauthorised location without ending the rental constitutes abandonment. Abandonment may result in additional fees, including but not limited to recovery charges, continued rental charges until the vehicle is retrieved, and potential account suspension.
Obstruction and Local Bylaws: The Rider must not park the vehicle in a manner that obstructs pedestrian walkways, wheelchair ramps, emergency exits, fire hydrants, or other restricted areas. Any fines or penalties levied by local authorities as a result of improper parking by the Rider will be the sole responsibility of the Rider.

19. Multi-Rider and Shared Rentals

A single booking may include multiple vehicles for use by multiple riders ("Shared Rental"). In all Shared Rental scenarios, the individual who completed the booking ("Booking Rider") bears primary responsibility for the conduct and obligations of all co-riders.

Booking Rider Responsibility: The Booking Rider is fully responsible for the actions, conduct, and compliance of all co-riders using vehicles under the same booking. This includes responsibility for damage caused by co-riders, late returns by co-riders, and any violations of this Agreement committed by co-riders.
Co-Rider Eligibility: All co-riders must meet the minimum riding age applicable in their jurisdiction (sixteen (16) years of age in Ontario; requirements may vary by region). Co-riders aged 16–17 may participate only when the Booking Rider (who must be 18+) accepts full responsibility for the minor as described in the Waiver's Minor Participants section. The Booking Rider is responsible for ensuring that all co-riders are eligible, have signed the Waiver, and are capable of safely operating the rented vehicles.
Co-Rider Conduct: Each co-rider must comply with all terms of this Agreement, all applicable traffic laws, and all geofencing and parking requirements. Any violation by a co-rider will be treated as a violation by the Booking Rider for the purposes of charges, penalties, and account actions.
Damage and Loss by Co-Riders: The Booking Rider's payment method on file will be charged for any damage, loss, or fees resulting from the actions of co-riders. The Booking Rider is encouraged to establish their own arrangements with co-riders regarding cost-sharing.
Assumption of Risk: The Booking Rider acknowledges and accepts the additional risk inherent in Shared Rentals and agrees to indemnify and hold harmless both the Fleet Operator and Ridenet from any claims arising from the conduct of co-riders.

20. Accessories and Add-On Equipment

Fleet Operators may offer accessories and add-on equipment for rental alongside vehicles, including but not limited to helmets, locks, child seats, baskets, phone mounts, and GPS devices ("Accessories"). The following terms apply to all Accessories:

Accessories are provided "as-is" by the Fleet Operator. The Rider must inspect all Accessories before use and report any defects before departing.
The Rider is responsible for the safe use, care, and return of all Accessories. Damage to, theft of, or loss of Accessories during the rental period will be charged to the Rider's payment method on file at the replacement cost determined by the Fleet Operator.
Accessories must be returned with the vehicle at the end of the rental period. Failure to return Accessories will be treated as loss and charged accordingly.
The Rider must not modify, tamper with, or misuse any Accessories.

21. GPS, Telemetry, Data Collection, and Ride Data

Each vehicle rented through the Ridenet platform is equipped with GPS tracking, cellular connectivity, and IoT telemetry systems. During the rental period, the vehicle transmits real-time data to Ridenet's servers, including GPS coordinates, speed, route taken, battery level, lock/unlock status, and other operational telemetry. This data is used for fleet management, theft prevention, geofence enforcement, safety monitoring, billing, damage assessment, and dispute resolution.

By completing a booking and unlocking a vehicle, the Rider consents to this tracking as a condition of the rental. For full details on data collection, use, and sharing, please refer to the Ridenet Privacy Policy.

Ownership of Ride Data. All data generated by the vehicle's IoT systems during the rental — including GPS coordinates, route data, speed data, telemetry, and usage analytics (collectively, "Ride Data") — is the property of Westlake Adventure Sports Inc. and/or the applicable Fleet Operator. The Rider is granted a limited, personal, non-commercial licence to view their own trip history and ride summaries through the Ridenet platform. The Rider may not reproduce, distribute, sell, licence, or commercially exploit Ride Data without the prior written consent of Westlake Adventure Sports Inc. Ridenet and Fleet Operators may use aggregated and anonymized Ride Data for analytics, service improvement, marketing, and any other lawful purpose.

22. Communication and Notifications

By creating a Ridenet account and completing a booking, the Rider consents to receiving communications from Ridenet and the applicable Fleet Operator through the following channels:

Push notifications through the Ridenet mobile application;
SMS or text messages to the phone number on file;
Email to the email address associated with the Rider's account;
In-app messages and alerts.

These communications may include, without limitation: booking confirmations, rental reminders, geofence boundary warnings, late return alerts, damage notifications, payment receipts, safety alerts, service updates, and account-related notices.

22.2 Rider's Responsibility

The Rider is responsible for maintaining a current, working phone number and email address in their account profile. The Rider is also responsible for keeping the Ridenet mobile application installed and notifications enabled on their device during any active rental period. Failure to receive a notification due to an outdated phone number, incorrect email address, disabled notifications, or a dead phone battery does not excuse the Rider from any obligation under this Agreement — including late return charges, geofence fees, or damage notifications.

22.3 Marketing Communications

With the Rider's consent, Ridenet may send promotional and marketing communications. The Rider may opt out of marketing communications at any time through their account settings or by using the unsubscribe link in any marketing email. Opting out of marketing communications does not affect transactional and service-related communications, which are necessary for the operation of the Rider's account and rentals.

23. Emergency Procedures

In the event of an accident, injury, mechanical failure, or emergency during the rental period:

Prioritise safety. If you can move, get yourself and the vehicle away from traffic and to a safe location.
Call emergency services if needed. In Canada, call 911 for any medical emergency or serious accident.
Report the incident. Contact Ridenet support immediately through the app or at support@ridenet.ca. For urgent matters, call +1 (613) 242-0837.
Do not continue to ride a vehicle that is damaged, malfunctioning, or that you suspect to be unsafe.
Document the scene. If safe to do so, take photos of the location, vehicle condition, road conditions, and any injuries or property damage. If a motor vehicle is involved, collect the driver's name, phone number, licence plate, and insurance details, as well as contact information for any witnesses.
File a police report if theft, vandalism, or a collision with a motor vehicle is involved. Provide Ridenet with a copy of the police report.

Ridenet does not guarantee response time, rescue, towing, or roadside assistance, particularly in rural, remote, or low-coverage areas. The Rider should carry a charged mobile phone at all times and plan routes with this possibility in mind.

24. Insurance and Liability

24.1 No Insurance Provided

Ridenet and Westlake Adventure Sports Inc. do not provide personal accident insurance, health insurance, medical coverage, or vehicle damage insurance of any kind to Riders. The Rider is solely responsible for obtaining any insurance coverage they deem necessary or advisable.

24.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIDENET AND WESTLAKE ADVENTURE SPORTS INC. SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, ECONOMIC LOSS, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE RIDER'S USE OF ANY VEHICLE RENTED THROUGH THE PLATFORM. The Rider's sole remedy in the event of any problem with the vehicle, the platform, or the services is to cease using the vehicle and the platform, as set forth in the Terms of Service.

24.3 Indemnification

The Rider agrees to indemnify, defend, and hold harmless the Released Parties (as defined in the Rider Waiver & Liability Release) from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or connected with the Rider's use of the vehicle, breach of this Agreement, violation of any law, or any injury or damage caused by the Rider during the rental period. This indemnification obligation survives the termination of the rental.

25. Right to Refuse or Terminate Service

25.1 Company's Right

Ridenet, Westlake Adventure Sports Inc., and any Fleet Operator reserve the right to refuse, cancel, or terminate any rental at any time, with or without notice, if in their sole judgment:

The Rider appears to be impaired by any substance;
Weather conditions are or become unsafe;
The Rider is engaging in unsafe, reckless, or aggressive behaviour;
The Rider appears unfit, unwell, or incapable of safely operating the vehicle;
The Rider has violated any provision of this Agreement, the Waiver, or the Terms of Service;
The Rider is unable to verify their identity or age;
Any other condition exists that poses a safety risk to the Rider, other persons, or property.

Such refusal, cancellation, or termination does not create any liability on the part of the Company or the Fleet Operator and does not entitle the Rider to a refund except as may be required by applicable law or the Fleet Operator's stated cancellation policy.

25.2 No Validation of Fitness

IMPORTANT: THE EXERCISE OR NON-EXERCISE OF THIS RIGHT DOES NOT CONSTITUTE AN EVALUATION, CERTIFICATION, ENDORSEMENT, OR APPROVAL OF ANY RIDER'S FITNESS, SOBRIETY, HEALTH, COMPETENCE, OR ABILITY TO SAFELY OPERATE A VEHICLE.

The fact that a Rider was permitted to complete a booking, unlock a vehicle, or commence a rental does not mean that Ridenet, Westlake Adventure Sports Inc., or any Fleet Operator has determined, assessed, verified, or concluded that the Rider is fit, sober, healthy, mentally capable, or otherwise qualified to ride. The Company has no medical expertise, no ability to examine riders, and no practical means of verifying a rider's physical or mental condition.

Equally, the fact that the Company did not exercise its right to refuse or terminate a rental does not create any inference that the Company observed the Rider and found them fit. The Company cannot observe all riders at all times and may be entirely unaware of a Rider's condition.

The Rider's fitness to ride is solely and entirely the Rider's own responsibility, as set out in Section 2 of the Rider Waiver & Liability Release. The self-evaluation obligations in the Waiver apply at all times, regardless of whether the Company has exercised or declined to exercise its right to refuse service.

25.3 Other Applicable Laws and Rules

The grounds for refusal listed in this section are not exhaustive. Other federal, provincial, municipal, and local laws, regulations, bylaws, traffic rules, and safety standards may apply to the Rider's operation of the vehicle that are not enumerated in this Agreement, the Terms of Service, the Waiver, or any other document published by the Company. The Company does not purport to identify, list, or summarise all laws that may apply to the Rider. It is the Rider's sole responsibility to know and comply with all applicable laws in every jurisdiction in which they operate the vehicle.

26. Platform Availability

The Ridenet platform, including the website, mobile application, and IoT vehicle systems, is provided on an "as available" basis. Ridenet does not guarantee continuous, uninterrupted, or error-free operation of the platform or any of its features.

The platform may be temporarily unavailable due to scheduled maintenance, software updates, server outages, telecommunications failures, third-party service provider issues, cyberattacks, or other circumstances beyond Ridenet's control. During periods of unavailability, the Rider may be unable to complete bookings, unlock or lock vehicles, access ride history, make payments, or use other platform features.

Ridenet is not liable for any loss, inconvenience, or expense arising from platform unavailability, including but not limited to: the inability to unlock a booked vehicle, the inability to lock a vehicle at the end of a rental (which may result in continued charges), or the inability to report damage or complete a return. If the Rider is unable to lock a vehicle due to a platform outage, the Rider should secure the vehicle as safely as possible and contact support@ridenet.ca or call +1 (613) 242-0837 for manual assistance.

27. Promotional Codes, Credits, and Gift Cards

From time to time, Ridenet or Fleet Operators may offer promotional codes, referral credits, loyalty credits, gift cards, or similar incentives ("Promotional Credits"). The following terms apply to all Promotional Credits unless otherwise stated in the specific offer:

Promotional Credits are non-transferable and may not be sold, bartered, or exchanged for cash.
Promotional Credits have no cash value and may not be redeemed for cash or cash equivalents.
Only one Promotional Credit may be applied per booking unless the specific offer states otherwise.
Promotional Credits may have an expiration date, after which they are void and cannot be redeemed.
Promotional Credits may be subject to minimum booking values, specific vehicle types, specific Fleet Operators, or other restrictions as stated in the offer.
Ridenet reserves the right to revoke, cancel, or void any Promotional Credit at any time if it determines, in its sole discretion, that the Promotional Credit was obtained through fraud, error, abuse, violation of these terms, or any activity that undermines the integrity of the promotion.
Ridenet reserves the right to modify or discontinue any promotional program at any time without notice.
If a booking paid for in part with a Promotional Credit is cancelled, the refund will be applied first to the Promotional Credit (restoring it to the Rider's account, subject to its original expiration date) and then to the Rider's payment method for any remaining balance, in accordance with the applicable cancellation policy.
Promotional Credits are void where prohibited by law.

28. Completed Ride Finality and Dispute Window

28.1 Ride Finality

A completed rental — including all associated rental charges, fees, and the ride experience itself — becomes final and non-disputable through Ridenet seven (7) days after the later of: (a) the end of the rental period as recorded by the system; or (b) the date the Rider was notified of any post-rental charge (such as a damage assessment, late fee, or recovery fee).

After the seven-day window has elapsed:

The Rider may no longer submit disputes, refund requests, or complaints about the rental through the Ridenet platform or to the Fleet Operator.
All charges associated with the rental are considered accepted and final.
Ridenet and the Fleet Operator are under no obligation to investigate, respond to, or mediate any claim related to the rental.

28.2 How to Dispute Within the Window

To dispute any charge or aspect of a completed rental, the Rider must contact support@ridenet.ca within seven (7) days, providing: the booking reference number, the specific charge or issue being disputed, and any supporting evidence (photos, screenshots, or a written description of the concern). Ridenet will acknowledge receipt within two (2) business days and coordinate with the Fleet Operator to investigate. A resolution will be provided within fourteen (14) days of the dispute submission.

28.3 Statutory Rights

Nothing in this section limits or waives any rights the Rider may have under applicable consumer protection legislation, the Consumer Protection Act, 2002 (Ontario), or other mandatory statutory provisions that cannot be contractually excluded. The seven-day finality window applies to the internal dispute resolution process offered by Ridenet and does not prevent the Rider from exercising any statutory rights that may extend beyond this period.

29. Account Suspension and Termination

29.1 Grounds for Suspension or Termination

Ridenet reserves the right to suspend, restrict, or permanently terminate the Rider's account for any reason described in this Agreement, the Terms of Service, or the Waiver, including but not limited to: repeated late returns, damage to vehicles, safety violations, non-payment, fraudulent activity, or abusive behaviour toward staff, Fleet Operators, or other users.

29.2 Effect on Active Bookings

If the Rider's account is suspended or terminated while one or more bookings are active or upcoming:

Active Rentals: The Rider must return all vehicles in their possession immediately upon notification of suspension or termination. Failure to return vehicles promptly may result in the vehicles being reported as missing and the Rider being charged continued rental fees, recovery costs, and potentially the full replacement value of the vehicle(s).
Upcoming Bookings: All upcoming bookings will be cancelled. Refunds for cancelled upcoming bookings will be processed in accordance with the applicable Fleet Operator's cancellation policy. If the suspension is due to the Rider's breach of this Agreement, the Waiver, or the Terms of Service, the Fleet Operator may decline to issue a refund.

29.3 Effect on Stored Payment Methods

Upon account termination, any outstanding charges owed by the Rider will be processed against the payment method on file before the payment method is removed from the system. The Rider remains liable for any amounts owed that cannot be collected at the time of termination.

29.4 Effect on Promotional Credits

All Promotional Credits, loyalty credits, referral credits, and gift card balances associated with the Rider's account are forfeited upon permanent account termination. Forfeited credits have no cash value and are not refundable.

29.5 Effect on Pending Refunds

Any pending refunds at the time of suspension or termination will continue to be processed. However, if the Rider owes outstanding amounts to Ridenet or a Fleet Operator, pending refunds may be offset against the outstanding balance.

29.6 Reinstatement

A suspended account may be reinstated at Ridenet's sole discretion after the cause of the suspension has been resolved and any outstanding amounts have been paid. A permanently terminated account will not be reinstated. The Rider may not create a new account to circumvent a suspension or termination; doing so constitutes a violation of the Terms of Service and may result in immediate termination of the new account.

30. Dispute Resolution and Arbitration

Any dispute arising out of or relating to this Agreement that cannot be resolved through good-faith negotiation within thirty (30) days of written notice shall be finally resolved by binding arbitration in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall take place in the Province of Ontario in English. The decision of the arbitrator shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RIDER AGREES THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction for intellectual property matters or urgent safety concerns.

31. Force Majeure

Neither Ridenet, Westlake Adventure Sports Inc., nor any Fleet Operator shall be liable for any delay, failure, or interruption in the performance of any obligation under this Agreement resulting from events beyond the affected party's reasonable control, including but not limited to: natural disasters; fire, flood, or severe weather; war, terrorism, or civil unrest; government orders, regulatory action, or public health emergencies; pandemics or epidemics; labour disputes, strikes, or slowdowns; telecommunications, internet, or power outages; cyberattacks; failures of third-party service providers (including payment processors, hosting providers, and IoT connectivity providers); and acts or omissions of common carriers. During a force majeure event, affected obligations are suspended for the duration of the event. This section applies to the rental transaction generally and is in addition to the cancellation-specific force majeure provisions in Section 7.5.

32. General Provisions

Governing Law: This Agreement is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement: This Agreement, together with the Ridenet Terms of Service, Privacy Policy, Rider Waiver & Liability Release, End User License Agreement, Safe Riding Guide, and any applicable Fleet Operator supplementary terms, constitutes the entire agreement between the parties with respect to the rental transaction and supersedes all prior negotiations, representations, or agreements relating to the subject matter herein. In the event of a conflict or inconsistency between these documents, the order of precedence set forth in the EULA (Document Hierarchy) shall apply.
No Verbal Modifications: No employee, agent, representative, or Fleet Operator of Westlake Adventure Sports Inc. or Ridenet has authority to modify this Agreement verbally. Any modification must be in writing.
Amendments: Ridenet reserves the right to modify this Agreement at any time. Updated terms will be posted on the Ridenet platform and will apply to all bookings made after the date of publication. Continued use of the platform following any changes constitutes acceptance of the revised terms.
Waiver: The failure of any party to enforce any provision of this Agreement shall not be construed as a waiver of such provision or the right to enforce it at a later time.
Assignment: The Rider may not assign or transfer this Agreement or any rights hereunder. Ridenet may assign this Agreement without restriction.
Electronic Acceptance: By completing a booking through the Ridenet platform, the Rider confirms that they have read, understood, and agreed to this Agreement. This electronic acceptance is legally binding and enforceable to the same extent as a handwritten signature, in accordance with the Electronic Commerce Act, 2000 (Ontario).

33. Contact

For questions about this Rental Agreement, please contact us:

Email: legal@ridenet.ca
Support: support@ridenet.ca
Phone: +1 (613) 242-0837
Mail: Westlake Adventure Sports Inc., operating as Ridenet, 15985 Loyalist Parkway, RR2, Bloomfield, Ontario K0K 1G0, Canada

ridenet.ca